Overview
Work History
Education
Skills
Certification
Timeline
Generic

DANIELA CATRAMBONE

Milford

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cybersecurity Support Engineer

CyberArk Software
06.2021 - Current
  • Deliver expert-level support for CyberArk's hundreds of SaaS clients through Salesforce and remote diagnostics, improving customer outcomes.
  • Implement and support SIEM integrations including Splunk, SentinelOne, and Exabeam, enhancing threat detection capabilities.
  • Conduct log analysis to identify root causes of security or technical issues, enabling fast and effective resolutions.
  • Create and publish internal knowledge base content, reducing ticket volume and enabling customer self-service.
  • Secure customer environments by implementing SAML, RADIUS, MFA, and SSO authentication methods
  • Secure data in CyberArk environment through Role-Based Access Control (RBAC) and permission management

Information Technology Help Desk Technician

Roger Williams University
09.2018 - 05.2021
  • Diagnosed and resolved user problems efficiently, improving overall satisfaction.
  • Provided technical support for hardware and software issues across diverse systems.
  • Maintained and serviced every printer for the university’s school of Architecture and library

Cybersecurity Intern

Avanti Networks
05.2020 - 12.2020
  • Authored tailored IT security policies that improved compliance and risk posture for multiple organizations.
  • Configured and fine-tuned firewall systems, significantly improving perimeter security and reducing breach exposure.
  • Evaluated new cybersecurity tools and technologies, ensuring that the organization remained up-to-date on industry best practices.
  • Collaborated with client's IT teams to identify potential security risks and develop mitigation strategies.

Education

M.S. - Digital Forensics

Champlain College
8 2023

B.S. - Cybersecurity & Networking

Roger Williams University
5 2021

Skills

  • Network & Hardware Forensics
  • Malware Analysis
  • Threat Intelligence
  • Identity & Vulnerability Management
  • Security Information & Event Management (SIEM)
  • Identity and Access Management
  • Role-Based Access Control (RBAC)
  • AWS Environments
  • Splunk
  • Sentinel
  • Exabeam
  • QRadar
  • LogRhythm
  • Python
  • Linux
  • Windows
  • Azure AD
  • Log Analysis
  • KQL
  • Authentication Protocols
  • Security Analytics
  • Troubleshooting
  • Customer Support
  • Case Triaging

Certification

  • CySA+, CompTIA, 11/01/24
  • CSAP, CompTIA, 11/01/24
  • Security+, CompTIA, 03/01/24

Timeline

Cybersecurity Support Engineer

CyberArk Software
06.2021 - Current

Cybersecurity Intern

Avanti Networks
05.2020 - 12.2020

Information Technology Help Desk Technician

Roger Williams University
09.2018 - 05.2021

B.S. - Cybersecurity & Networking

Roger Williams University

M.S. - Digital Forensics

Champlain College

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DANIELA CATRAMBONE