DANIELA CATRAMBONE
Milford
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cybersecurity Support Engineer
CyberArk Software
Newton, MA
06.2021 - Current
- Deliver expert-level support for CyberArk's hundreds of SaaS clients through Salesforce and remote diagnostics, improving customer outcomes.
- Implement and support SIEM integrations including Splunk, SentinelOne, and Exabeam, enhancing threat detection capabilities.
- Conduct log analysis to identify root causes of security or technical issues, enabling fast and effective resolutions.
- Create and publish internal knowledge base content, reducing ticket volume and enabling customer self-service.
- Secure customer environments by implementing SAML, RADIUS, MFA, and SSO authentication methods
- Secure data in CyberArk environment through Role-Based Access Control (RBAC) and permission management
Information Technology Help Desk Technician
Roger Williams University
Bristol, RI
09.2018 - 05.2021
- Diagnosed and resolved user problems efficiently, improving overall satisfaction.
- Provided technical support for hardware and software issues across diverse systems.
- Maintained and serviced every printer for the university’s school of Architecture and library
Cybersecurity Intern
Avanti Networks
Milford, MA
05.2020 - 12.2020
- Authored tailored IT security policies that improved compliance and risk posture for multiple organizations.
- Configured and fine-tuned firewall systems, significantly improving perimeter security and reducing breach exposure.
- Evaluated new cybersecurity tools and technologies, ensuring that the organization remained up-to-date on industry best practices.
- Collaborated with client's IT teams to identify potential security risks and develop mitigation strategies.
Education
M.S. - Digital Forensics
Champlain College
8 2023
B.S. - Cybersecurity & Networking
Roger Williams University
5 2021
Skills
- Network & Hardware Forensics
- Malware Analysis
- Threat Intelligence
- Identity & Vulnerability Management
- Security Information & Event Management (SIEM)
- Identity and Access Management
- Role-Based Access Control (RBAC)
- AWS Environments
- Splunk
- Sentinel
- Exabeam
- QRadar
- LogRhythm
- Python
- Linux
- Windows
- Azure AD
- Log Analysis
- KQL
- Authentication Protocols
- Security Analytics
- Troubleshooting
- Customer Support
- Case Triaging
Certification
- CySA+, CompTIA, 11/01/24
- CSAP, CompTIA, 11/01/24
- Security+, CompTIA, 03/01/24
Timeline
Cybersecurity Support Engineer
CyberArk Software
06.2021 - Current
Cybersecurity Intern
Avanti Networks
05.2020 - 12.2020
Information Technology Help Desk Technician
Roger Williams University
09.2018 - 05.2021
B.S. - Cybersecurity & Networking
Roger Williams University
M.S. - Digital Forensics
Champlain College