Daniela Mariluz
Lowell
Summary
Dedicated Assistant with proven experience in providing high-level support and delivering exceptional customer service within the industry. Skilled in managing schedules, coordinating communications, and ensuring smooth daily operations. Recognized for strong organizational abilities, attention to detail, and a professional approach to handling sensitive information. Committed to supporting teams and enhancing patient and client experiences through efficiency, reliability, and discretion.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Universal Banker
M&T Bank
Lowell
11.2024 - 07.2025
- Processed deposits, withdrawals, and loan applications efficiently.
- Educated clients on banking products and services available.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
Store Manager
Boston Pie - Dominos Pizza
Gloucester
05.2023 - 11.2024
- Managed daily operations and ensured efficient store performance.
- Oversaw staff training and development to enhance service quality.
- Implemented inventory control measures to maintain stock levels.
- Enforced health and safety standards across the store environment.
- Analyzed sales reports to identify trends and improve strategies.
- Managed inventory tracking and physical inventory counts to minimize loss.
Administrative Assistant
Seguroc SA
Lima
01.2018 - 05.2022
- Managed daily office operations and maintained organized filing systems.
- Coordinated meetings and scheduled appointments for team members.
- Assisted in preparing reports and presentations using office software tools.
- Supported HR functions by organizing employee records and documents.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Associate of Science - Business Administration
University Technological of Peru
Lima, Peru 01.2018 - 08.2022
Los Proceres High School
VenezuelaSkills
- Customer service
- Account management
- Cash handling
- Effective communication
- Data entry
- Document management
- Bilingual communication
- Time management
- Relationship building
- Problem solving
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited
Timeline
Universal Banker
M&T Bank
11.2024 - 07.2025
Store Manager
Boston Pie - Dominos Pizza
05.2023 - 11.2024
Administrative Assistant
Seguroc SA
01.2018 - 05.2022
Associate of Science - Business Administration
University Technological of Peru
01.2018 - 08.2022
Los Proceres High School