Danieliz Figueroa
North Attleboro
Summary
Results-driven administrative professional with proven experience in leasing coordination, recertification processes, and office management. Skilled in resident relations, Yardi software, and handling sensitive information with confidentiality. Looking to contribute strong organizational and communication skills to a dynamic property management team.
Overview
9
9
years of professional experience
Work History
Leasing/Recertification Specialist
Trinity Management, LLC.
09.2024 - Current
- 74% Occupancy at inception, current Occupancy 93%.....
- Accepts and processes applications and keeps vacancies as low as possible.
- Establishes and maintains annual recertification and lease renewals schedules.
- Informs Property Manager of any households out of compliance and or increases in income that exceeds program limits.
- Schedules and conducts interim and annual recertifications for all current residents including the calculation of the file.
- Sends all documents and verifications needed to complete recertifications.
- Sends files to third-party or internal compliance for review as needed.
- Maintains organized resident and applicant files at all times to remain in compliance.
- Keeps the Property Manager and Maintenance Superintendent informed as to upcoming vacancies so the team may prepare for the unit turnover.
- Assists with conducting annual, move-out and move-in unit inspections.
- Maintains an updated waitlist.
- Assists with the successful marketing of the property.
- Assists with rent collection.
- Enters rental receipts and posts entries to tenant ledger accounts.
- Prepares monthly arrearage report for review by Property Manager.
- Follows up on non-payments of rent by telephone and/or letter as necessary.
- Prepares and sends 14-day notices.
- Keeps the Property Manager informed of potential or actual problems related to physical, financial or human relations issues within the building.
Administrative Assistant
Trinity Management, LLC.
06.2022 - 09.2024
- Greets all visitors in a professional and welcoming manner.
- Maintains an accurate log of all office visitors.
- Answers all incoming calls. Screens and directs callers to appropriate personnel.
- Makes outgoing calls and communicates with residents and vendors as required.
- Gathers mail from designated area, opens and date stamps all incoming mail and routes mail to appropriate personnel/building/department.
- Puts outgoing mail in mailbox before close of workday.
- Maintains a high level of organization and confidentiality and files sensitive documents accordingly.
- Ensures office and resident files are in proper order.
- Manages overall organization of the office.
- Serves as the main office point of contact for all IT-related issues.
- Orders office supplies as needed.
- Accurately types memos, letters, move-in packages, purchase orders and the like as required.
- Accepts deposits with resident applications.
- Collects rents and leaves in location designated by the Property Manager.
- Receives and processes work orders in Yardi in a timely fashion.
- Contacts appropriate person in case of any emergency.
- Handles problems with residents as they arise and informs the Property Manager of resident-related concerns.
- Assists in processing applications.
- Assists with recertifications by preparing application packets, scheduling recertification appointments and following up on submission of third-party verification forms.
- Accurately and quickly processes invoices for approval.
- Assists with regular maintenance of the property waitlist.
Office Manager/Administrative Assistant
Clarendon Hill Towers
Somerville, MA
06.2019 - 05.2020
- Handled incoming calls with professionalism. Provided assistance to customers on phone inquiries. Supported team communication through phone management.
- Coordinated inventory assessments and placed orders for essential office supplies.
- Planned and managed tenant events, enhancing resident satisfaction and community involvement.
- Administered financial operations for tenants association to support community initiatives and enhance member engagement.
- Organized and led board meetings to ensure effective communication and collaboration among members.
- Crafted engaging event flyers that captured the essence of the event and encouraged participation.
Leasing Consultant
Randstad Staffing
Boston, MA
12.2017 - 02.2019
- Operated phone systems to assist callers effectively. Provided support by answering incoming calls promptly. Facilitated communication by managing phone inquiries.
- Reviewed and evaluated leasing applications to ensure compliance with company standards.
- Maintained and organized leasing logs in Excel to support efficient property management.
- Utilized Excel and Yardi to systematically update waiting list, ensuring accurate and timely information management.
- Evaluated potential tenants through structured interviews to determine eligibility and fit for rental agreements.
- Conducted guided tours of available apartments to assist prospective tenants.
- Facilitated annual recertification interviews to ensure compliance and maintain certification standards.
- Facilitated distribution of waiting list update letters to maintain transparency and keep recipients informed.
Education
High School Diploma -
South Boston High School
Boston, MA06-2008
Skills
- Microsoft Office,
- Low Income Housing Tax Credit
- Section 811
- IDP/Local Programs
- Scheduling
- Data entry
- Documentation review
- Deadline management
- Knowledgeable in Yardi
- Attention to detail
- Effective communication skills
- Computer proficiency
- De-escalation techniques
- Telephone etiquette
- Recordkeeping
Accomplishments
Received an award for Most Improved site
Received an award for Recertification Specialist of the Year
C3P Tax Credit Certification
Languages
Spanish
Native or Bilingual
Timeline
Leasing/Recertification Specialist
Trinity Management, LLC.
09.2024 - Current
Administrative Assistant
Trinity Management, LLC.
06.2022 - 09.2024
Office Manager/Administrative Assistant
Clarendon Hill Towers
06.2019 - 05.2020
Leasing Consultant
Randstad Staffing
12.2017 - 02.2019
High School Diploma -
South Boston High School