Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Fanton

Topsfield

Summary

Experienced customer service professional with a focus on improving guest relations and operational efficiency. Strong proficiency in Microsoft Office and communication skills facilitate exceptional service delivery. Achievements include fostering positive customer interactions and increasing repeat business through effective problem resolution.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Children's Ski Instructor

Attitash Mountain Resort
Bartlett
11.2011 - Current
  • Responsible for teaching all age groups and abilities, building on skills, and reporting to parents and co-workers on student progress and recommendations for further instruction.

Customer Service /Office Administrative Assistant

Dymanic Waste Systems
Essex
12.2024 - 07.2025
  • Maintained comprehensive product knowledge to deliver precise information to clients. Managed customer accounts, ensuring timely updates in the system. Addressed customer inquiries with accurate details about products and services. Diffused tense situations calmly and professionally, maintaining positive interactions. Developed strong relationships with customers, fostering repeat business opportunities. Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support. Maintained detailed records of customer interactions and transactions for future reference. Identified upselling opportunities based on customer needs and preferences.

Member Service Specialist

SAFE HARBOR MARINAS
Salem
07.2021 - 11.2024
  • Executed daily accounts payable processing alongside billing and collections activities. Utilized cash applications, internet credit card processing, and ACH for payment handling. Streamlined communication across departments to ensure timely responses to customer requests. Organized seasonal events for members and employees from planning through execution. Directed on-site social media efforts to strengthen community interaction. Calculated seasonal rates, posting them with thorough documentation practices. Prepared sales quotes while managing seasonal contract pricing strategies. Provided general office support including supply management and member account maintenance.

Home Health Aide

FirstLight Home Care
Swampscott
11.2020 - 06.2021
  • Enhanced client well-being by delivering personal care and assistance with daily living tasks. Provided support for mobility, transfers, and prescribed exercises to improve functionality. Tracked health changes, documenting observations and reporting to healthcare providers. Ensured clean and organized environments to maximize client safety and comfort. Instructed patients in performing prescribed exercises while supporting physical therapy routines. Responded to emergencies promptly, implementing safety procedures as required. Maintained HIPAA compliance by safeguarding sensitive patient information. Documented progress and care activities meticulously in electronic records.

Preschool Teacher

A Bright Begging Too
Danvers
09.2019 - 03.2021
  • Promoted to preschool teacher September 2020. The main focus in my classroom is that the kids have fun and learn while doing. Nature is a huge part of my teaching whether that is art projects or sensory learning. Assist with day to day classroom operations to ensure the best environment for children to learn and strive in. Help put together weekly lesson plans, monthly class supply lists and daily routines. Assist the lead teacher with relaying any pertinent information to parents daily.

Personal Care Aide

Nightingale's Nursing & Attendants
Conway
03.2019 - 09.2019
  • Enhanced client well-being by delivering personal care and assistance with daily living tasks. Provided support for mobility, transfers, and prescribed exercises to improve functionality. Tracked health changes, documenting observations and reporting to healthcare providers. Ensured clean and organized environments to maximize client safety and comfort. Instructed patients in performing prescribed exercises while supporting physical therapy routines. Responded to emergencies promptly, implementing safety procedures as required. Maintained HIPAA compliance by safeguarding sensitive patient information. Documented progress and care activities meticulously in electronic records.

Guest Relations Manager

Holiday Inn
Williston
09.2018 - 02.2019
  • Acted as first point of contact for guests addressing issues during stays. Provided excellent customer service by responding swiftly and accurately to online reviews. Partnered with management and departments to enhance overall guest satisfaction.

Customer Service Representative

Harvey Tool Co.
Rowley
03.2018 - 09.2018
  • Handled first-point customer contacts for inquiries related to order status, pricing, and product details.
    Ensured excellent customer service by processing orders accurately and swiftly. Collaborated with various departments to address and resolve customer concerns. Supported customers in navigating website, managing returns, and modifying orders.

Receptionist

Lawton Welding Co., Inc.
Topsfield
01.2017 - 03.2018
  • Reception responsibilities included answering a multi-line phone system to direct and screen incoming calls. Distribute incoming mail to the correct recipients throughout the office. Making copies, sending faxes, and handling all outgoing correspondence. Managing the reception area, including greeting visitors, and responding to telephone and in-person requests for information. As an admin assistant, my responsibilities included reviewing and matching invoices and packing slips, assisting with month-end closures, filing and alphabetizing business documents, and providing general support to the Accounting Department.

Customer Support Associate

Andyman Dessert & Baking Co.
Amesbury
02.2016 - 01.2017
  • Responsible for taking customer orders as well as assisting co-workers to expedite food, respond to customer requests and maintain appearance of the restaurant. Take cake orders and make them according to customer specifications. Build rapport with clients to encourage repeat business.

Education

High school diploma -

Byfield, MA
Byfield, MA
06.2014

Skills

  • Microsoft Office proficiency
  • Pricing strategies
  • Accounts payable management
  • Lesson planning and assessment
  • Safety protocols
  • Microsoft Office proficiency
  • Pricing strategies
  • Accounts payable management
  • Lesson planning and assessment
  • Safety protocols

Certification

  • CPR 2021
  • First Aid Certification 2021
  • Teaching Certificate September 2020 to Present EEC Preschool Teacher

Timeline

Customer Service /Office Administrative Assistant

Dymanic Waste Systems
12.2024 - 07.2025

Member Service Specialist

SAFE HARBOR MARINAS
07.2021 - 11.2024

Home Health Aide

FirstLight Home Care
11.2020 - 06.2021

Preschool Teacher

A Bright Begging Too
09.2019 - 03.2021

Personal Care Aide

Nightingale's Nursing & Attendants
03.2019 - 09.2019

Guest Relations Manager

Holiday Inn
09.2018 - 02.2019

Customer Service Representative

Harvey Tool Co.
03.2018 - 09.2018

Receptionist

Lawton Welding Co., Inc.
01.2017 - 03.2018

Customer Support Associate

Andyman Dessert & Baking Co.
02.2016 - 01.2017

Children's Ski Instructor

Attitash Mountain Resort
11.2011 - Current

High school diploma -

Byfield, MA

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Danielle Fanton