Danielle Fiandaca
Peabody
Summary
Team leader with extensive culinary industry experience. Expertise in employee training, operations management, and upholding food safety and customer service standards. Proven ability to enhance efficiency and foster creativity in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Smoothie Barista/BOH Line Cook
Sol Bean Juice Bar & Kitchen
Middleton
04.2018 - Current
- Delivered exceptional customer service in fast-paced environment.
- Prepared smoothies with fresh ingredients and high-quality equipment.
- Maintained cleanliness and organization of workspace and equipment.
- Assisted customers with menu selections and provided ingredient information.
- Operated point-of-sale system for efficient order processing and payment handling.
- Followed health and safety guidelines for food preparation and storage.
- Managed inventory levels, restocking supplies as needed.
- Trained new employees on smoothie preparation techniques and customer service standards.
Bakery Team Lead
Spinelli's Pasta & Pastry Shop
Lynnfield
02.2014 - 04.2018
- Supervised and trained staff on baking techniques and safety practices.
- Managed daily operations of team of up to 10 bakery staff to ensure workflow efficiency.
- Facilitated communication between bakery staff and other departments to streamline processes.
- Organized and delegated tasks for efficient production of baked goods.
- Assisted in preparation of large orders for special events and holidays.
- Resolved customer complaints regarding product quality and service issues promptly.
- Decorated cakes, pastries, breads, tarts, pies, and specialty desserts for visual appeal.
- Displayed freshly baked items to attract customers and increase sales.
Education
Bachelor of Arts - World Languages & Cultures (Italian)
Salem State University
Salem, Massachusetts, MA06-2024
Skills
- Customer service
- Smoothie preparation
- Point-of-sale operation
- Inventory management
- Food safety compliance
- Team leadership
Timeline
Smoothie Barista/BOH Line Cook
Sol Bean Juice Bar & Kitchen
04.2018 - Current
Bakery Team Lead
Spinelli's Pasta & Pastry Shop
02.2014 - 04.2018
Bachelor of Arts - World Languages & Cultures (Italian)
Salem State University