Danielle Mac
Boston
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dermatology Associates
05.2024 - Current
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure
- Maintained inventory of medical supplies
- Maintained a clean and organized work area to ensure safety and efficiency in daily operations
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Receptionist
Dermatology Associates
03.2024 - Current
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
- Implemented efficient appointment reminder system resulting in a XX% reduction in no-shows
- Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
- Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
Bartender
Joe Angelos
03.2021 - Current
- Bartending and serving for events and functions
- Maintaining aware of guest alcohol intake
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Bartender
The View Restaurant
04.2019 - 08.2023
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Conducted post-event evaluations to identify areas for improvement and implement changes for future events.
- Proactively monitored inventory levels for essential supplies, minimizing downtime due to stock shortages during events.
- Managed inventory and restocked bar supplies, ensuring seamless operation during peak hours.
Server and Bartender
Jake n Joes
01.2017 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Cashier/Sales
Marylou's
10.2013 - 01.2019
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Demonstrated strong knowledge of all menu items, effectively answering customer inquiries and offering customized recommendations based on individual preferences.
- Assisted in inventory management by tracking stock levels, placing orders as needed, and minimizing waste.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
- Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.
- Supported store management with administrative tasks such as scheduling staff shifts or maintaining employee records.
- Trained new employees on proper procedures, equipment usage, and company policies to ensure smooth integration into the team.
- Established strong relationships with suppliers to ensure timely deliveries of fresh ingredients and maintain optimal inventory levels.
- Received recognition for exceptional customer service skills, contributing to an overall increase in positive online reviews for the coffee shop.
- Contributed to successful health inspections by maintaining strict adherence to food safety guidelines throughout daily operations.
- Boosted sales through upselling techniques and suggesting additional menu items based on customer preferences.
Medical Scheduler
Brigham's & Women's Hospital
08.2017 - 08.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
Patient Transporter
Brigham's & Women's Hospital
08.2017 - 08.2018
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
Patient Access Representative
Brigham and Women's Hospital (BWH)
08.2017 - 08.2018
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
Associates in Liberal Arts Science - Liberal Arts & Sciences
Massasoit
Canton, MA05.2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Data entry
- CPR
- Specimens collection and processing
- Laboratory specimen collection
- Maintaining confidentiality
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
Timeline
Medical Assistant
Dermatology Associates
05.2024 - Current
Medical Receptionist
Dermatology Associates
03.2024 - Current
Bartender
Joe Angelos
03.2021 - Current
Bartender
The View Restaurant
04.2019 - 08.2023
Medical Scheduler
Brigham's & Women's Hospital
08.2017 - 08.2018
Patient Transporter
Brigham's & Women's Hospital
08.2017 - 08.2018
Patient Access Representative
Brigham and Women's Hospital (BWH)
08.2017 - 08.2018
Server and Bartender
Jake n Joes
01.2017 - 05.2023
Cashier/Sales
Marylou's
10.2013 - 01.2019
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
Associates in Liberal Arts Science - Liberal Arts & Sciences
Massasoit
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