Danielle Severino
Everett,MA
Summary
Dynamic Optical Dispensing Assistant with proven expertise at Pro Optical, excelling in optical sales and customer service. Adept at enhancing client satisfaction through personalized eyewear selection and effective communication. Recognized for meticulous attention to detail and strong teamwork, ensuring seamless operations and superior patient care. Committed to continuous improvement and relationship building. Experienced optical professional with strong expertise in assisting with lens selection, fitting, and adjustments. Adept at providing exceptional customer service and fostering team collaboration to achieve optimal results. Known for reliability, adaptability, and effective communication skills in fast-paced environment. Skilled in using optical equipment and maintaining precise records.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Optical Dispensing Assistant
Pro Optical
02.2005 - Current
- Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
- Prepared and maintained optical equipment for accurate fittings and adjustments.
- Supported inventory management by monitoring stock levels and organizing displays effectively.
- Educated clients on proper care and maintenance of eyewear products to enhance longevity.
Education
Associates Degree - Fashion Merchandising
Bay State College
Boston06.2004
Skills
- Optical sales
- Optical measurements
- Adjusting eyewear
- Insurance verification
- Frame selection
- Lens fitting
- Optical terminology
- Dispensing glasses
- Paperwork management
- Patient recordkeeping
- Appointment scheduling
- Insurance billing
- Payment collection
- Supply restocking
- Appointment setting
- Customer education
- Insurance processing
- Practice management software
- EHR updating
- Glasses repair
- Optical measuring
- Eyewear advising
- Insurance preauthorization
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Patient education
- Electronic health records
- Relationship building
- Patient scheduling
- Team building
- Task prioritization
- Patient care coordination
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Professional demeanor
- Problem-solving aptitude
- Medical billing
- Patient follow-up
Certification
ABO and NCLE certified
Timeline
Optical Dispensing Assistant
Pro Optical
02.2005 - Current
Associates Degree - Fashion Merchandising
Bay State College
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