Danielys Ortiz Rodriguez
Revere
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Probation Case Specialist
Massachusetts Probation Service
09.2024 - Current
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Page Operator
Boston Children's Hospital
03.2021 - Current
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Host/To-Go Server
Longhorn Steakhouse
11.2018 - 02.2021
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait or bar staff.
Education
Bachelor of Arts - Political Science
Emmanuel College
Boston, MA05-2024
Skills
- Teamwork and collaboration
- Multitasking and organization
- Calm demeanor
- Strong work ethic
- Customer service
Languages
Spanish
Timeline
Probation Case Specialist
Massachusetts Probation Service
09.2024 - Current
Page Operator
Boston Children's Hospital
03.2021 - Current
Host/To-Go Server
Longhorn Steakhouse
11.2018 - 02.2021
Bachelor of Arts - Political Science
Emmanuel College
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