DANITZA REYES
Chicopee
Summary
Highly organized Scheduler with relevant background in managing complex calendars, coordinating logistics, and streamlining administrative processes. Strengths include ability to prioritize tasks, multitask efficiently, and maintain confidentiality. Have consistently ensured smooth operations in previous roles by effectively reducing scheduling conflicts and improving overall efficiency. Bringing several years of experience in administration and customer service.
Overview
16
16
years of professional experience
Work History
SUPPORTIVE SCHEDULER /Office Administrator
Behavioral Health Network Inc.
02.2023 - Current
- Coordinated schedules, ensuring timely resource allocation and adherence to deadlines.
- Optimized workflow processes by implementing scheduling software and tools to enhance operational efficiency.
- Managed communications between teams to facilitate seamless coordination of project timelines and deliverables.
- Develops and implement's training materials for new schedulers
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
Bilingual Access Navigator
Behavioral Health Network Inc.
10.2017 - Current
- Supported patient care excellence via planning and interpretation of programs.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Referred families to shelters, legal resources and educational programs.
- Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
CAREGIVER
CAREGIVER HOMES
11.2014 - 03.2017
- Performed light housekeeping duties to maintain cleanliness standards in accordance with caregiving guidelines
- Monitored client progress daily assisting healthcare team, recommending adjustments in care plans when necessary.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Trained new caregivers on best practices and organizational protocols for quality care delivery.
- Assisted disabled clients to support independence and well-being.
TEACHER AIDE
CRICKETS CORNER LEARNING CENTER
02.2014 - 05.2016
- Collaborated with teachers to create engaging learning environments and activities.
- Monitored student progress, providing feedback to support educational goals.
- Facilitated communication between teachers, parents, and support staff regarding student needs.
SALES ASSOCIATE
FOREVER 21
03.2012 - 02.2014
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring optimal product placement and visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
MEDICAL ASSISTANT
SPRINGFIELD FAMILY PRACTICE OF PREVENTIVE SERVICES
01.2010 - 02.2012
- Administered patient care, including vital sign measurement and medical history documentation.
- Assisted healthcare providers during examinations and procedures to ensure efficient workflow.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Educated patients on treatment plans, medications, and preventive health measures effectively.
- Coordinated scheduling for appointments, enhancing patient access to services and reducing wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Implemented office protocols that reduced patient wait times and improved satisfaction rates.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Education
MEDICAL ASSISTANT -
BRANFORD HALL CAREER INSTITUTE
SPRINGFIELD, MAHigh School Diploma -
ROGER L. PUTNAM VOCATIONAL TECHNICAL HIGH SCHOOL
SPRINGFIELD, MASkills
- Detail-oriented data management
- Client support
- Cross-functional teamwork
- Effective problem resolution
- Knowledgeable in medical terminology
- Skilled in documentation management
- Workflow optimization
- Microsoft
- Medical billing
- Administrative support
- Project management
Personal Information
Languages
- English
- Spanish
Timeline
SUPPORTIVE SCHEDULER /Office Administrator
Behavioral Health Network Inc.
02.2023 - Current
Bilingual Access Navigator
Behavioral Health Network Inc.
10.2017 - Current
CAREGIVER
CAREGIVER HOMES
11.2014 - 03.2017
TEACHER AIDE
CRICKETS CORNER LEARNING CENTER
02.2014 - 05.2016
SALES ASSOCIATE
FOREVER 21
03.2012 - 02.2014
MEDICAL ASSISTANT
SPRINGFIELD FAMILY PRACTICE OF PREVENTIVE SERVICES
01.2010 - 02.2012
MEDICAL ASSISTANT -
BRANFORD HALL CAREER INSTITUTE
High School Diploma -
ROGER L. PUTNAM VOCATIONAL TECHNICAL HIGH SCHOOL