DANNÉ BURNETT
Boston
Summary
Youth development and workforce professional with 7+ years of experience providing case management, career counseling, and employment readiness services to underserved youth and young adults, ages 14–24, across Greater Boston. Strong background supporting housing-impacted and low-income populations, developing individualized service plans, conducting outreach, and building community and employer partnerships. Experienced in progress tracking, documentation, and data reporting. Proficient in Microsoft Office and digital case management systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Assistant
Essence of Pearls Counseling
Boston
05.2025 - Current
- Coordinate daily operations for a behavioral health clinic, supporting scheduling, documentation, and service delivery
- Manage client intake, insurance verification, and records in compliance with HIPAA regulations
- Serve as primary point of contact for clients, clinicians, and external partners
- Maintain accurate digital and physical records to support reporting and audits
- Prepare invoices, track payments, and support billing processes
- Draft internal communications, meeting agendas, and workflow updates
- Support recruitment, onboarding, and credentialing of clinicians and interns
Career and Education Navigator
FamilyAid Boston
Boston
02.2023 - 07.2025
- Provided individualized case management to youth and families experiencing homelessness and housing instability
- Managed a caseload of youth and young adults, developing individual service plans with education and employment goals
- Conducted assessments to identify barriers to employment, education, and economic stability
- Provided career counseling, education planning, and workforce navigation support
- Referred participants to workforce training, education programs, and supportive services
- Collaborated with case managers and community partners to coordinate wraparound services
- Conducted ongoing follow-ups to ensure engagement and completion of action steps
- Digitally tracked services, referrals, and participant progress
- Supported agency efforts serving 5,000+ homeless children and parents
Youth Employment Coordinator / Job Developer
MassHire
Quincy
01.2022 - 10.2023
- Delivered case management and employment coaching to youth ages 14–24
- Conducted intake interviews and developed individualized career and employment plans
- Provided job readiness services including resume writing, interview preparation, and soft-skills development
- Built and maintained relationships with local employers and service providers
- Coordinated job placements, internships, and career pathway opportunities
- Conducted site visits to monitor youth performance and address employment barriers
- Tracked participation, incentives, and outcomes using digital systems
- Facilitated group workshops on career exploration and professional development
- Represented Youth Services at community outreach events
Academic and Career Exploration Coordinator
Girls Inc. of Lynn
Lynn
12.2018 - 01.2022
- Delivered academic and career programming to 90+ middle and high school students
- Developed individualized academic plans using progress and performance data
- Coordinated internship and career readiness programs focused on workplace skills
- Hired, trained, and supervised academic tutors
- Facilitated job readiness workshops and career exploration activities
- Tracked attendance and participation for reporting and compliance
Education
Bachelor of Arts - Philosophy
Salem State University
Salem, Massachusetts, MA05-2020
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Skills
- Case Management
- Youth Development
- Workforce Development
- Career Counseling
- Individual Service Planning
- Barrier Assessment
- Job Readiness Training
- Resume Development
- Interview Preparation
- Outreach & Recruitment
- Community & Employer Partnerships
- Progress Tracking & Reporting
- Microsoft Office Suite
- HIPAA Compliance
- Conflict Management
- Cultural Competency
- Trauma-Informed Practice
- Workforce navigation
- Community collaboration
Certification
- OSHA Certified
- 51A Certified
Additional Information
Experience Working with Low-Income and Underserved Populations, Strong Knowledge of Boston Community Resources
Timeline
Operations Assistant
Essence of Pearls Counseling
05.2025 - Current
Career and Education Navigator
FamilyAid Boston
02.2023 - 07.2025
Youth Employment Coordinator / Job Developer
MassHire
01.2022 - 10.2023
Academic and Career Exploration Coordinator
Girls Inc. of Lynn
12.2018 - 01.2022
Bachelor of Arts - Philosophy
Salem State University