Daphne Bastien

• Managed a high-volume caseload of commercial auto, general liability, property damage, and workers’ compensation subrogation claims on behalf of self-insured clients.

• Investigated intricate accident scenarios using expert knowledge in liability laws to establish fault accurately, leading to higher recovery amounts.
• Analyzed subrogation claims to determine liability and recover funds efficiently.
• Collaborated with legal teams to prepare comprehensive documentation for litigation proceedings, resulting in favorable judgments for clients.
• Prepared and issued detailed subrogation demand packages supported by liability analysis, damages documentation, and legal evidence.

• Maintained accurate claim documentation, reserve management, diary compliance, and detailed electronic claim files while meeting productivity, quality, and recovery metrics.

• Consistently exceeded performance expectations by maximizing subrogation recoveries, reducing claim costs, and delivering exceptional client service in a fast-paced TPA environment.

• Investigated and settled up to 200 subrogation property damage claims.
• Analyzed information gathered by desk and field adjusters to set up demand letters.
  ●Reviewed police reports, fire reports, and photos of property damage to determine extent of liability.
  ●Referred outstanding claims to Collections and filed Arbitrations when there was no resolution between carriers.

●Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
●Answered customer questions regarding deductible reimbursements and subrogation timelines.
●Negotiated demand settlement agreements to pay out subrogation claims.

●Followed up with insured individuals regarding claim denials and
status of subrogation claim.
●Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues. Analyzed information gathered by desk and field adjusters to set up demand letters.

• Identified and escalated transactions involving entities subject to economic sanctions
  ●Analyzed and reviewed up 500 weekly extensive transactions both for
  domestic and international clients
  ●Primary trainer involved with the training and onboarding of new employees
  ●Executed all duties in accordance with prescribed regulatory compliance guidelines
  ●Generated spreadsheet reports detailing findings and
  recommendations.

●Certifications
New York Independent Insurance
Adjuster License - [2023 - 2026]