Daphne Muwanguzi
17 Tucker St #1, Pepperell
Summary
Motivated high school graduate and current college sophomore with a strong record of academic achievement and hands-on customer service experience. Dependable team member trained in register operations, cash handling, and fast-paced service environments. Demonstrates excellent communication, time management, and problem-solving skills. Known for reliability, adaptability, and consistently going beyond expectations to support customers and teammates. Eager to expand skill set and contribute to a professional, growth-oriented workplace.
Overview
4
4
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Pepperell
02.2024 - 12.2025
- Served as a Barista Preparing coffee drinks, sandwiches, etc.
- Working Drive-thru Attending to customers at the front counter/taking payments/making orders
- Attending to all customer needs
- Assisting Co-workers with different stations on busy days
- Ensuring Workplace is kept clean and organized
Deli associate
Pepperell Quality Market
Pepperell
10.2022 - 01.2023
- Operated in the Deli department,
- serving and cutting meat and cheese
- Preparing cold salads
- Occasionally making sandwiches
- Attending to the kitchen to bake
- chickens and turkeys.
- Clearing grocery shelves in the Deli area
- Maintained inventory levels by restocking products and ensuring freshness of items.
- Monitored food safety standards and adhered to health regulations during food preparation.
- Maintained cleanliness of the deli area, including equipment and utensils.
- Assisted in inventory management by tracking product usage and expiration dates.
Burger King Employee
Burger King
Waltham
08.2021 - 12.2021
- Recorded customer orders and communicated clearly to confirm each order.
- Prepared items according to written or verbal orders, working on several different orders.
- Completed opening, closing and shift change tasks by following company guidelines.
- Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
- Made and served coffee, tea and fountain drinks.
- Quickly and efficiently processed payments and made accurate change.
- Served orders to customers at windows, counters and tables.
- Kept customer and food preparation areas clean and well-organized.
- Mastered point-of-service computer system for automated order taking.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Verified orders and bagged items for easy transport.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
High School Diploma -
Newton North High School
Newtonville, MA06.2022
Bachelor of Science -
UMass Lowell
Lowell, MASkills
- Problem Anticipation and Resolution
- Time Management
- Decision-Making
- Social Media Marketing
- Team Work
- Multitasking and Prioritization
Languages
- Luganda
- English, Professional
- Luganda, Professional
Timeline
Crew Member
Dunkin' Donuts
02.2024 - 12.2025
Deli associate
Pepperell Quality Market
10.2022 - 01.2023
Burger King Employee
Burger King
08.2021 - 12.2021
High School Diploma -
Newton North High School
Bachelor of Science -
UMass Lowell