Dario Gagliano
Agawam
Summary
Diligent and meticulous worker with strong ability to make a personal connection with clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Home Services Specialist III (Junior Underwriter)
Bank of America
12.2014 - Current
- Maintaining and processing pipeline of home equity line of credit applications
- Being the primary point of contact with the customer, receiving and reviewing necessary documents, relaying information back to customer
- Responsible for initial analysis of applicant(s)’ income
- Researching and adhering to federal regulations concerning the home equity process
- Restructuring requests and providing counteroffers as appropriate
- Distinctions
- Consistently maintained Bank of America production standards
- Consistently maintained Bank of America client delight standards
- Focused on quality and accuracy in application processing
- Recognized for deepening client relationship and facilitating integration with Merrill Lynch
- Making initial decline decision and review based on company policy and federal law.
Member Service Specialist II
Nutmeg State Federal Credit Union
07.2012 - 12.2014
- Opening new accounts, in accordance to credit union and federal banking regulations
- Overseeing bank opening and closing protocols
- Exceeding sales goals by cross-selling credit union products
- Origination of loan applications to underwriters for approval
- Processing of banking transactions such as deposits, withdrawals, and loan payments
- Distinctions
- Promoted from Member Service Specialist I to Member Service Specialist II
- Received “Perfect 5” awards for secret shopper standards
- Consistently met and surpassed credit union sales goals
- Resolving customer issues in a professional and courteous manner to ensure highest service satisfaction.
Education
Bachelor of Arts - Political Science with, French
Central Connecticut State University
Master of Science - International Studies
Master of Science - International And Area Studies
Central Connecticut State University
New Britain05.2018
Skills
- Government Lending
- Field Inspection
- Program Requirements
- Government Standards
- Underwriting Processes
- Quality Control Standards
- Requirement Documentation
- Customer Care
Languages
Italian
Native or Bilingual
French
Professional Working
Timeline
Home Services Specialist III (Junior Underwriter)
Bank of America
12.2014 - Current
Member Service Specialist II
Nutmeg State Federal Credit Union
07.2012 - 12.2014
Bachelor of Arts - Political Science with, French
Central Connecticut State University
Master of Science - International Studies
Master of Science - International And Area Studies
Central Connecticut State University
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