Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darren O'Brien

Melrose

Summary

Dynamic marketing and management professional with proven expertise in boosting sales and customer engagement, honed at Texas Roadhouse and various esteemed hospitality venues. Excelled in utilizing marketing analytics and interpersonal communication to enhance customer experiences and drive revenue. Achieved significant performance improvements through strategic promotions and team leadership.

Professional marketer with strong expertise in driving local store engagement and growth. Adept at creating and executing marketing strategies, building community relationships, and enhancing brand visibility. Highly focused on team collaboration and achieving measurable results. Reliable, adaptable, and skilled in communication, event planning, and customer outreach.

Overview

9
9
years of professional experience

Work History

Local Store Marketer

Texas Roadhouse
04.2024 - Current
  • Facilitated regular community outreach events that fostered goodwill and raised awareness of the store''s offerings within the local area.
  • Boosted store sales through effective visual merchandising and product placement strategies.
  • Tracked various product sales and costs by analyzing and entering sales, business data, and expenses.
  • Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, to increase revenue.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.

Independant Contractor/Restaurant Consultant

Self Employed Services
09.2018 - 04.2024
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced dining experience through evaluating service quality and suggesting staff training programs.
  • Reviewed business finances and back-end administrative procedures.
  • Boosted client revenue by identifying opportunities for cost reduction and operational improvements.

Restaurant Supervisor

The Envoy Hotel
04.2018 - 10.2018
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.

Shift Manager

Boston Nightlife Ventures Inc.
02.2018 - 09.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.

Shift Supervisor

Bertuccis
07.2015 - 03.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.

Education

GED -

Somerville High School
Somerville, MA
06-2012

Skills

  • Customer engagement
  • Marketing analytics
  • Sales promotion
  • Target audience identification
  • Interpersonal communication skills
  • Sales expertise
  • Product and service knowledge

Timeline

Local Store Marketer

Texas Roadhouse
04.2024 - Current

Independant Contractor/Restaurant Consultant

Self Employed Services
09.2018 - 04.2024

Restaurant Supervisor

The Envoy Hotel
04.2018 - 10.2018

Shift Manager

Boston Nightlife Ventures Inc.
02.2018 - 09.2018

Shift Supervisor

Bertuccis
07.2015 - 03.2018

GED -

Somerville High School

Similar Profiles

CREATE PROFILE
Darren O'Brien