Darrio McKenzie
Gardner
Summary
With several years of customer service and guest relations experience, I am seeking a new position where customer service compliments an overall desirable and consistent product.
Thought my experience noted is mainly hospitality directed, I am open to positions outside of restaurant as I also have experience in demolition, property cleanout, landscaping and other general labor positions. I am eager to work and available for immediate hire.
Overview
7
7
years of professional experience
Work History
Server
Eva
Boston, MA
05.2022 - 10.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multi-tasking in high-pressure environments, ensuring timely order processing.
- Collaborated with kitchen staff to streamline food delivery and presentation standards.
- Trained new servers on menu knowledge and service protocols for operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender Shift Manager
The Kenmore
Boston, MA
01.2020 - 07.2022
- Supervised daily bar operations, ensuring smooth workflow and high-quality service.
- Trained and mentored new bartenders on beverage preparation and customer engagement techniques.
- Developed and implemented cocktail menus to enhance customer experience and drive sales.
- Monitored inventory levels, ordering supplies to maintain optimal stock without overages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
Server
Legal Seafood
Boston, MA
04.2019 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Fostered teamwork among staff to enhance overall restaurant performance and atmosphere.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
No Degree - Computer And Information Sciences
Mount Wachusett Community College Currently Enrolled
Gardner, MA05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Food safety practices
- Suggestive selling
- Guest relations management
- Allergy awareness
- Beverage preparation
- Task prioritization
- Item promotion
- Daily specials memorization
- Food and beverage pairings
- Shift management
- Positive guest interactions
Timeline
Server
Eva
05.2022 - 10.2025
Bartender Shift Manager
The Kenmore
01.2020 - 07.2022
Server
Legal Seafood
04.2019 - 01.2020
No Degree - Computer And Information Sciences
Mount Wachusett Community College Currently Enrolled