Darwin Noel
Norton
Summary
I'm an eager professional with a proven track record at Marriott, excelling in event coordination and customer relations. Skilled in process optimization and inventory control, I enhance guest experiences while leading teams to achieve high service standards. Proficient in Excel and passionate about delivering exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Events Ambassador
Top Golf
Canton
2025.09 - Current
- Coordinate logistics and guest experience for corporate and private events
- Collaborate with event hosts and operations staff to ensure smooth event execution and service flow.
- Assist with event setup, guest communication, and operational support to maintain high customer service
Front Desk Agent
Hilton
Dedham
2024.09 - 2025.08
- Managed guest inquiries and resolved issues promptly to ensure satisfaction.
- Coordinated with housekeeping to maintain room cleanliness and readiness.
- Processed payments and handled cash transactions accurately at the front desk.
- Assisted with check-in and check-out procedures for guests.
Food & Beverage Supervisor
Marriott
Norwood
2023.10 - 2024.08
- Supervised daily food and beverage operations, ensuring high service quality and guest satisfaction.
- Trained and led team members to uphold Marriott hospitality standards during peak hours.
- Monitored inventory levels and coordinated restocking efforts to minimize shortages.
- Streamlined operational efficiency through effective staff coordination and training initiatives.
Operations & Customer Relations Intern
Reebok
Wrentham
2023.05 - 2023.09
- Supported retail operations, including merchandising, inventory organization, and customer engagement.
- Analyzed product demand trends to assist management with stock placement and floor inventory decisions.
Education
Bachelor of Science - Business Management
Bridgewater State University | Louis M. Ricciardi School of Business
Bridgewater, MA05.2027
Skills
- Forecasting and analysis
- Excel proficiency
- SQL querying
- Power BI reporting
- data mining techniques
- Customer relations management
- Inventory control
- Quality assurance
- Process optimization
- Event coordination
Projects
- Amazon E-commerce, Launched and managed an Amazon storefront selling beauty products, generating over $2,500 in revenue. Conducted product research, pricing analysis, and listing optimization to increase visibility and conversions. Managed inventory sourcing, order fulfillment, and customer communications while maintaining strong seller ratings.
- Inventory Optimization Project, Developed an ABC inventory classification model to identify high-value and high-turnover products. Created a data chart to prioritize stock control efforts and improve purchasing decisions.
Languages
- French
- Creole
Timeline
Events Ambassador
Top Golf
2025.09 - Current
Front Desk Agent
Hilton
2024.09 - 2025.08
Food & Beverage Supervisor
Marriott
2023.10 - 2024.08
Operations & Customer Relations Intern
Reebok
2023.05 - 2023.09
Bachelor of Science - Business Management
Bridgewater State University | Louis M. Ricciardi School of Business