Dashawn Saunders
Boston,MA
Summary
With a proven track record at KAC Logistics, I excel in logistics coordination and customer satisfaction. Leveraging efficient package handling and teamwork, I optimized delivery processes, enhancing client satisfaction by 20%. My attention to detail and problem-solving skills ensure seamless operations, while my ability to train staff fosters a collaborative and productive environment.
Hospitality professional with focus on delivering high standards and results. Extensive background in guest relations, efficient operations management, and problem resolution. Ensures effective team collaboration and adapts quickly to changing needs. Strong communication and multitasking skills valued by employers.
Overview
4
4
years of professional experience
Work History
DOT Courier
KAC Logistics
04.2024 - Current
- Operated delivery vehicles to ensure timely transportation of goods across various routes.
- Loaded and unloaded shipments while adhering to safety protocols and regulations.
- Maintained accurate records of deliveries, ensuring compliance with DOT regulations.
- Collaborated with warehouse staff to optimize loading processes and improve efficiency.
- Resolved customer inquiries regarding delivery status, enhancing overall satisfaction levels.
- Conducted routine vehicle inspections to ensure safety and reliability before each route.
Overnight Auditor
Extended Stay America
08.2023 - 03.2024
- Conducted from any thorough audits of financial statements to ensure compliance with accounting standards.
- Reviewed internal controls and identified areas for process improvements to enhance operational efficiency.
- Collaborated with management to develop audit plans that addressed key risk areas and operational objectives.
- Analyzed data trends and discrepancies, providing actionable insights to support decision-making processes.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
Senior Overnight Hospitality Agent
Sonder
03.2022 - 03.2024
- Delivered exceptional guest services through effective communication and problem-solving skills.
- Coordinated booking processes, ensuring accuracy and timely confirmations for guests.
- Assisted in managing inventory of hospitality supplies, optimizing stock levels and reducing waste.
- Implemented feedback mechanisms to enhance guest experiences and service quality consistently.
- Trained new team members on operational procedures, fostering a collaborative work environment.
- Resolved guest inquiries and complaints promptly, contributing to high satisfaction rates.
- Streamlined check-in/check-out processes, improving efficiency and reducing wait times for guests.
- Collaborated with cross-functional teams to enhance service delivery and operational workflows.
- Resolved billing discrepancies quickly and professionally, ensuring accurate charges on guest accounts.
- Managed front desk operations, maintaining a welcoming environment for all guests.
- Maximized room occupancy rates by effectively managing reservations and cancellations.
Education
No Degree - Liberal Arts
Massasoit Community College
Brockton, MASkills
- Efficient package handling
- Loading and unloading
- Heavy lifting
- Logistics coordination
- Vehicle maintenance
- Attention to detail
- Front desk operations
- Staff training and development
- Sales and upselling
- Property management systems
- Guest relations management
- Teamwork and collaboration
- Customer satisfaction
- Cash handling
- Phone and email etiquette
Timeline
DOT Courier
KAC Logistics
04.2024 - Current
Overnight Auditor
Extended Stay America
08.2023 - 03.2024
Senior Overnight Hospitality Agent
Sonder
03.2022 - 03.2024
No Degree - Liberal Arts
Massasoit Community College