Daviannie Ortiz
Westfield
Summary
Enrolled in Holyoke Community College, actively pursuing a career in nursing with a specific focus on becoming a certified midwife nurse. Passionate about hard work and consistently striving towards goals. Thrives on acquiring and applying new skills, relishing the opportunity to build meaningful relationships with residents at the assisted living facility where currently employed. Finds immense joy in extending a helping hand to those in need.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA/HHA
Senior Living Residences
02.2024 - Current
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helping with Med Passes.
Sales Associate Specialist
The Home Depot
03.2022 - 07.2024
- Used a consultative sales approach to understand and meet customer needs
- Schedule appointments with potential and current customers to promote new products and services
- Assisted in quickly resolving client issues with superior customer service
- Communicated with customers to learn about their needs and make recommendations for the best solutions
- Used effective communication and active listening skills to build client rapport to increase profitability
- Took charge of client correspondence and kept track of all tracking and communications
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations
Customer Service Cashier
The Home Depot
04.2021 - 03.2022
- Used a point-of-sale system to enter orders, process payments, and issue receipts
- Handled customer complaints and kept the checkout area clean and tidy
- Maintained customer satisfaction by promptly and professionally handling [Type] product returns
- Assisted customers in locating and selecting merchandise in any store department
- Assisted customers in managing large purchases by collecting items from shelves and storage locations
- Verified over $[Amount] in cash and credit payments on a daily basis
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Kept track of transactions and greeted customers as they entered and exited the establishment
- Assisted customers in locating appropriate [Type] product store locations, answered product questions, and provided solutions to various [Type] issues
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Counted money in drawers at the start and end of each shift
- Helped customers by answering their questions and completing their requests
- Kept an eye on self-checkout systems and offered assistance or intervention as needed
- Kept up to date on store promotions and made sales pitches to customers
Cashier Customer Service Associate
Walmart
06.2019 - 04.2021
- Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities
- Assisted [Number] customers by approaching conversations with a positive attitude and [Action] every [Timeframe]
- Was in charge of issuing receipts and processing refunds, credits, and exchanges
- Dealt with customer requests and concerns creatively
- Gave credit or a full refund to customers who returned products, and I reported any product defects or damages that occurred during the shipping process
- Increased customer loyalty by providing outstanding service in response to questions, complaints, and [Type] issues
Server
Friendlys
11.2018 - 06.2019
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Kept a high level of cleanliness and sanitation
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible
Education
Some college (No degree) - Nursing
Holyoke Community College
Holyoke, MASkills
- Communication skills
- Problem solver
- Cash Handling
- Good Memorization
- Team Player
- Time Management
- Speak/Write/Read In Spanish
- Computer Skills
- Empathetic
- Kind
- Attentive to Detail
- Fast Learner
- Outgoing
Certification
CPR certified
HHA Certified
CNA certified
Languages
Spanish
Native or Bilingual
Timeline
CNA/HHA
Senior Living Residences
02.2024 - Current
Sales Associate Specialist
The Home Depot
03.2022 - 07.2024
Customer Service Cashier
The Home Depot
04.2021 - 03.2022
Cashier Customer Service Associate
Walmart
06.2019 - 04.2021
Server
Friendlys
11.2018 - 06.2019
Some college (No degree) - Nursing
Holyoke Community College
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