David Bedard
Chelsea
Summary
Adept at enhancing security and passenger safety, my tenure at the Transportation Security Administration showcases my ability to implement innovative security measures and lead teams effectively. With expertise in technical troubleshooting and critical thinking, I've significantly improved operational efficiency. My leadership and mechanical skills have been pivotal in advancing security protocols and ensuring equipment reliability.
Overview
12
12
years of professional experience
Work History
Lead Transportation Security Officer
Transportation Security Administration
12.2023 - Current
- Established a positive work environment through strong leadership skills and open communication channels among team members.
- Implemented new technologies and procedures to enhance overall airport security operations.
- Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
- Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
- Enhanced security protocols by conducting thorough risk assessments and implementing necessary measures.
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
- Collaborated with federal, state, and local law enforcement agencies to ensure seamless communication and coordination during security incidents.
- Maintained accurate records of employee performance evaluations, providing constructive feedback for improvement opportunities.
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Transportation Security Officer
Transportation Security Administration
02.2021 - 12.2023
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
HVAC-R Service Technician
A-1 Maintenance Master INC.
01.2013 - 08.2020
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
- Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
- Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
- Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
Education
No Degree - Criminal Justice
Southern New Hampshire University
Manchester, NH Skills
- Mechanical Skills
- Technical Troubleshooting
- Report Writing
- Diagnostic Skills
- Adaptability
- Risk Assessment
- Critical Thinking
- Threat Mitigation
- Incident Response
Timeline
Lead Transportation Security Officer
Transportation Security Administration
12.2023 - Current
Transportation Security Officer
Transportation Security Administration
02.2021 - 12.2023
HVAC-R Service Technician
A-1 Maintenance Master INC.
01.2013 - 08.2020
No Degree - Criminal Justice
Southern New Hampshire University
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