David Bruno
Orlando
Summary
Dynamic and results-oriented professional with experience at Planet Fitness, excelling in guest relations and problem-solving. Proven ability to enhance member satisfaction through effective time management and exceptional service. Skilled in utilizing club management software to streamline operations and improve member engagement. Committed to fostering a welcoming environment and resolving issues efficiently.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Planet Fitness
05.2022 - Current
- Facilitated member check-in and account management using club management software.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Conducted facility tours, promoting membership benefits and encouraging sign-ups.
- Maintained cleanliness and organization of front desk area to enhance member experience.
Server
Olive Garden
06.2022 - 06.2025
- Delivered exceptional customer service, efficiently managing multiple tables and guest requests.
- Trained new staff on menu knowledge, service protocols, and point-of-sale systems.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Resolved guest complaints promptly, enhancing overall dining experience and satisfaction.
Education
Associate of Arts - Pdychology
UCF
Orlando, FL05-2025
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Scheduling
Timeline
Server
Olive Garden
06.2022 - 06.2025
Front Desk Associate
Planet Fitness
05.2022 - Current
Associate of Arts - Pdychology
UCF