Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

David Cooper

Burlington

Summary

Seasoned Lead Customer Service Agent with background in high-volume customer service environments. Proven experience managing diverse teams, resolving complex customer inquiries, and fostering client relationships to boost loyalty. Strengths include problem-solving skills, team leadership abilities, and clear communication style. Previous work has resulted in improved operational efficiency and increased overall customer satisfaction. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

24
24
years of professional experience

Work History

Customer Service

Woburn Foreign Auto Body
Woburn
08.2021 - Current

To take pics of customers cars when they come to be repaired. help customers with cleannig there cars out when they are a a loss

Commercial Driver

Town Fair Tire
Everett
08.2018 - 08.2021
  • Delivered tires and automotive products to various customer locations.
  • Inspected vehicles for mechanical issues before each trip.
  • Assisted customers with loading and unloading tire products.
  • Collaborated with team members to optimize delivery routes.
  • Checked vehicle's equipment and supplies, such as tires, lights, brakes, gas, oil, water and loading equipment.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance when necessary.

Customer Service Cashier

Advent
Everett
07.2016 - 07.2021
  • Processed customer transactions accurately and efficiently at Advent.
  • Assisted customers with product inquiries and recommendations.
  • Operated cash register and handled cash, credit, and debit transactions.
  • Maintained clean and organized checkout area for optimal customer experience.
  • Managed returns and exchanges following company policies.
  • Collaborated with team members to ensure smooth store operations.
  • Provided excellent customer service by addressing concerns promptly.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.

Customer Service Representative

Rent A Center Warehouse & Retail Store
Everett
06.2015 - 04.2018
  • Assisted customers with inquiries and resolved issues efficiently.
  • Collaborated with team members to enhance service delivery and customer experience.
  • Documented customer interactions in the database for future reference and follow-up.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Delivery Driver

Pep Boys
Everett
06.2012 - 06.2014
  • Drove delivery vehicle to transport goods to various locations.
  • Inspected vehicle for safety and maintenance before each route.
  • Loaded and unloaded packages efficiently at designated stops.
  • Communicated with dispatch to confirm delivery schedules and routes.
  • Followed traffic laws and regulations to ensure safe deliveries.
  • Assisted customers with package handling and delivery inquiries.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Navigated routes with relevant map programs and GPS systems.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.

Bagger

Stop & Shop
Malden
11.2002 - 02.2014
  • Bagged groceries efficiently for customers at a busy grocery store.
  • Assisted customers in locating items throughout the store.
  • Maintained cleanliness and organization of bagging area daily.
  • Collaborated with cashiers to ensure smooth checkout process.
  • Handled customer inquiries and resolved issues promptly and politely.
  • Ensured all items were securely packed to prevent damage during transport.
  • Collected shopping carts from parking lot and returned to store.
  • Bagged groceries for customers quickly and accurately.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Returned unwanted merchandise to appropriate store shelves.
  • Assisted with organization and cleaning to maintain tidy store appearance.
  • Greeted customers entering the store with a friendly attitude.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
  • Performed routine maintenance tasks such as sweeping floors, mopping up spills.
  • Assisted customers with unloading purchases onto conveyor belt at checkout.
  • Assisted with stocking shelves when necessary.

Education

High School Diploma -

Everett High SCHOOL
Everett, MA
06-1998

Skills

  • Customer assistance
  • Vehicle inspection
  • Transaction processing

Affiliations

MODEL RAILROADING

Timeline

Customer Service

Woburn Foreign Auto Body
08.2021 - Current

Commercial Driver

Town Fair Tire
08.2018 - 08.2021

Customer Service Cashier

Advent
07.2016 - 07.2021

Customer Service Representative

Rent A Center Warehouse & Retail Store
06.2015 - 04.2018

Delivery Driver

Pep Boys
06.2012 - 06.2014

Bagger

Stop & Shop
11.2002 - 02.2014

High School Diploma -

Everett High SCHOOL
David Cooper