Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

David Diaz

Somerville,MA

Summary

  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

MNM Restaurant Group
01.2023 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Managed and motivated employees to be productive and engaged in work.

Supervisor

BLU Restaurant
01.2020 - 01.2023
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.

Shift Supervisor

The Bostonian Hotel
03.2019 - 01.2020
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.

Education

MBA - Industrial Engineering

Universidad Tecnologica De Panama
Panama, Panama
04.2016

Skills

  • Operations Management
  • Staff Development
  • Workforce Management
  • Strategic Planning
  • Expense Tracking
  • Staff Training and Development
  • Lead Generation
  • Complex Problem-Solving
  • Financial Management
  • Customer Relationship Management (CRM)
  • Team Leadership

Affiliations

  • Soccer
  • Snowboard

Certification

  • Serve Safe.
  • MA Allergen Certificate.
  • Crowd Manager Certificate.
  • TIPs Certification.

Languages

Spanish
Native or Bilingual
Portuguese
Professional Working
English
Professional Working

Timeline

Manager

MNM Restaurant Group
01.2023 - Current

Supervisor

BLU Restaurant
01.2020 - 01.2023

Shift Supervisor

The Bostonian Hotel
03.2019 - 01.2020

MBA - Industrial Engineering

Universidad Tecnologica De Panama

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David Diaz