David Diaz
Somerville,MA
Summary
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
MNM Restaurant Group
01.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed and motivated employees to be productive and engaged in work.
Supervisor
BLU Restaurant
01.2020 - 01.2023
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Shift Supervisor
The Bostonian Hotel
03.2019 - 01.2020
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Education
MBA - Industrial Engineering
Universidad Tecnologica De Panama
Panama, Panama04.2016
Skills
- Operations Management
- Staff Development
- Workforce Management
- Strategic Planning
- Expense Tracking
- Staff Training and Development
- Lead Generation
- Complex Problem-Solving
- Financial Management
- Customer Relationship Management (CRM)
- Team Leadership
Affiliations
- Soccer
- Snowboard
Certification
- Serve Safe.
- MA Allergen Certificate.
- Crowd Manager Certificate.
- TIPs Certification.
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
English
Professional Working
Timeline
Manager
MNM Restaurant Group
01.2023 - Current
Supervisor
BLU Restaurant
01.2020 - 01.2023
Shift Supervisor
The Bostonian Hotel
03.2019 - 01.2020
MBA - Industrial Engineering
Universidad Tecnologica De Panama
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