David Fielding
Marlborough
Summary
At A&C Associates LLC, I spearheaded operations, integrating business analysis and logistics management to elevate customer satisfaction and streamline service delivery. My leadership not only enhanced team performance but also achieved a significant improvement in operational efficiency. Expert in staff development, I excel in fostering a dynamic and productive workplace environment.
Overview
31
31
years of professional experience
Work History
General Manager of Operations
A&C associates llc
Framingham
03.1994 - Current
- Coordinated with other departments to ensure successful delivery of services.
- Established key performance indicators for tracking progress towards organizational objectives.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Cleaned, sanitized, and maintained gaming equipment on a daily basis.
- Monitored customer play to ensure safety of all guests.
- Greeted customers and provided information about the game room.
- Performed minor repairs on gaming machines when needed.
- Resolved customer complaints promptly and efficiently to maintain positive relationships.
- Demonstrated how to properly use the gaming equipment.
- Developed promotional materials to advertise upcoming events within the game room.
- Maintained accurate records of sales transactions for each shift.
- Provided assistance with setting up special events within the game room.
- Assisted customers in selecting appropriate games for their age and skill level.
- Worked collaboratively with other departments within organization to ensure smooth operation of facility's overall entertainment offerings.
- Enforced rules and regulations of the game room.
- Resolved customer complaints in a professional manner.
- Kept track of inventory levels throughout the day to ensure adequate supply was available at all times.
- Collected money from customers for playing games, issuing change when necessary.
- Trained new staff members on proper use of gaming equipment and policies and procedures related to operating the game room.
- Verified that all gaming machines were operational before opening hours.
- Conducted regular inspections of gaming machines to identify any malfunctions or damage.
- Performed cashier duties such as handling payments, issuing receipts, and reconciling daily sales reports.
- Scheduled maintenance for arcade machines and equipment on a regular basis.
- Supervised staff members to guarantee compliance with safety regulations.
- Monitored customer activities in the arcade area to ensure an enjoyable experience.
- Responded to customer complaints promptly and professionally to maintain positive relationships.
- Trained new employees on game operations and safety protocols.
- Maintained arcade machines and equipment, ensuring proper functionality.
- Assisted customers with questions or concerns about games or services provided by the facility.
- Ensured that all gaming areas were clean, organized, and well-stocked with supplies.
- Resolved customer complaints quickly and efficiently in a professional manner.
- Resolved customer complaints promptly to retain customer loyalty.
- Completed training on policies and procedures, health and safety and environmental responsibilities.
- Restocked prizes and updated supply quantities in system, reporting to management on changes.
- Reported equipment failures and games no longer in service to professionals.
- Ran daily financial operation reports, tallied receipts and recorded details of sales.
- Recommended games to guests based on age and skill level to boost revenue opportunities.
- Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
- Patrolled assigned work area, responding to guest service requests and machine service lights.
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
- Distributed prizes to customers and encouraged repeat playing to increase game sales.
- Maintained assigned area, performing minor equipment repairs and keeping aisles clear for easy access.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Interacted with guests to encourage play and explained rules of each game.
- Handled customer requests and complaints quickly to improve overall service.
- Monitored game area for safety and reported concerns to professionals for immediate assistance.
- Sought out opportunities to improve service levels and corrected problems.
- Assigned work to team members and evaluated performance against standards.
- Guided patrons to exits or provided instructions in emergency situations.
- Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
- Initiated creative ideas and kept recreation programs entertaining and refreshing.
- Managed supply inventory for team and distributed resources to meet demand.
- Helped recruit, hire and train department employees.
- Settled disputes or helped solve other customer concerns.
- Operated specialized diagnostic tools used to identify system faults.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Replaced defective components or parts as needed.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Conducted preventive maintenance procedures according to established schedules.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Followed safety practices to safeguard against injury and damage to property.
- Utilized hand tools to properly splice cables.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Installed new components or replaced defective parts to restore functionality.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Developed promotional materials for upcoming events and tournaments in the arcade area.
Education
High School Diploma -
Keefe Regional High School
Framingham, MA06-1992
Skills
- Business analysis
- Logistics management
- Operations management
- Staff development
Timeline
General Manager of Operations
A&C associates llc
03.1994 - Current
High School Diploma -
Keefe Regional High School