David Grant
Springfield
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
1993
1993
years of post-secondary education
Work History
CommTech 3, installation and Service
Comcast
Westfield
04.2016 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Rotoclave Operator
Baystate Medical Hospital
Springfield
05.2007 - 03.2016
- Operated medical equipment to support departmental needs.
- Monitored and maintained cleanliness and operation of machinery, equipment, and work areas.
- Responsible for the safe disposal and sterilization of medical waste and its precessing.
- Implemented infection control practices to promote a safe environment.
- Learned and followed safety and emergency procedures.
- Maintained production and quality documentation.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Performed routine maintenance on equipment to ensure optimal performance.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Salesman
SWB -New England
Springfield
04.2004 - 03.2007
- Developed strong customer relationships to drive repeat business.
- Conducted product demonstrations to inform customers about features.
- Managed inventory levels to ensure product availability and reduce shortages.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
Mason Tender
Renee Breton Masonry
West Springfield
09.1999 - 11.2004
- Assisted masons with preparing and mixing various types of mortar.
- Maintained cleanliness and organization of job site for safety and efficiency.
- Loaded and unloaded materials, ensuring proper handling and storage practices.
- Supported masons by cutting bricks and stones to required specifications.
- Operated tools such as trowels, mixers, and saws to facilitate masonry work.
- Followed safety protocols to prevent accidents during construction activities.
- Monitored supply levels, informing supervisors of material needs for projects.
- Cutting, shaping, and smoothing bricks with a hammer or chisel.
- Mixing concrete using wheelbarrows and shovels as necessary.
- Assembled scaffolding at job sites and removed when work was complete.
Education
Cathedral High School
Springfield, MASome College (No Degree) - Psychology
Holyoke Community College
Holyoke, MASkills
- Installation and service
- Team collaboration
- Product knowledge
- Software utilization
- Problem solving
- Effective communication
- Safety compliance
- Multitasking Abilities
- Flexible and adaptable
- Customer service
- Self-Directed
Timeline
CommTech 3, installation and Service
Comcast
04.2016 - Current
Rotoclave Operator
Baystate Medical Hospital
05.2007 - 03.2016
Salesman
SWB -New England
04.2004 - 03.2007
Mason Tender
Renee Breton Masonry
09.1999 - 11.2004
Cathedral High School
Some College (No Degree) - Psychology
Holyoke Community College