Self-motivated individual with excellent strong communication skills, detail-oriented and excellent teamwork. Recent graduate from National Aviation Academy
Overview
16
16
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Maintenance Services Representative
Panasonic Avionics Corporation
Boston, MA
01.2023 - Current
Assisted in the successful completion of large-scale projects through meticulous planning, preparation, and execution of maintenance tasks.
Maintained accurate records of all service activities, ensuring proper documentation for future reference and analysis.
Developed comprehensive training materials to facilitate team member knowledge growth and skill development in maintaining equipment.
Contributed to a positive work environment through strong communication skills and professionalism when interacting with colleagues, vendors, or customers.
Served as a knowledgeable resource for both internal teams and external clients regarding maintenance needs and solutions.
Reduced downtime for repairs by conducting thorough inspections and addressing issues proactively.
Adapted quickly to new technologies or industry trends relevant to the field of maintenance service provision.
Enhanced overall efficiency with diligent troubleshooting and problem-solving techniques.
Diagnosed and repaired problems with electrical and mechanical systems.
Worked with diverse types of weather and ground conditions.
Ground Service Ramp Agent
Delta Air Lines, Inc
09.2022 - 01.2024
Increased overall customer satisfaction through timely delivery of shipments, careful handling of fragile items, and professional interaction with clients.
Ensured accurate tracking of cargo by diligently maintaining documentation and updating records in the company database.
Maintained a safe working environment for all staff, adhering to strict safety regulations and conducting regular training sessions.
Developed expertise in weight distribution principles, properly balancing loads across various types of aircraft to optimize fuel consumption rates during flights.
Improved cargo handling efficiency by implementing organized ramp procedures and safety protocols.
Minimized damage to cargo by handling goods with care, utilizing proper equipment to load and unload items efficiently without compromising safety.
Reduced turnaround times for aircraft by effectively coordinating with ground crew and pilots during loading and unloading processes.
Supported the seamless flow of cargo traffic by effectively organizing ground transportation for shipments arriving at or departing from the ramp area.
Actively participated in continuous learning opportunities, staying up-to-date with industry trends and advancements in order to enhance personal performance as well as overall team efficiency.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Guided aircraft into and out of parking positions using hand signals.
Residential Counselor
Eliot Community Human Services
01.2022 - 12.2023
Assist disabled and/or brain-injured adults living in supervised residential settings to ensure their safety and well-being in a manner that promotes growth, independence, and dignity
Enable individuals to complete personal care tasks, which include, but are not limited to toileting, showering/bathing, grooming, personal hygiene, assisting with mobility, repositioning, dressing, and range of motion exercises
Utilize Positive Behavior Supports (PBS) practices, to create a thoughtful and supportive environment by ensuring activities, plans, and routines reflect the preferences, needs, and goals of individuals
Develop and implement Individual Service Plans including implementation of behavioral plans and medication treatment plans
Create opportunities to teach and support financial and safety skills
Residential Counselor
Vinfen
Lowell, MA
01.2021 - 01.2022
Assist disabled and/or brain-injured adults living in supervised residential settings to ensure their safety and well-being in a manner that promotes growth, independence, and dignity
Enable individuals to complete personal care tasks, which include, but are not limited to toileting, showering/bathing, grooming, personal hygiene, assisting with mobility, repositioning, dressing, and range of motion exercises
Utilize Positive Behavior Supports (PBS) practices, to create a thoughtful and supportive environment by ensuring activities, plans, and routines reflect the preferences, needs, and goals of individuals
Develop and implement Individual Service Plans including implementation of behavioral plans and medication treatment plans
Kick-started a batch delivery process that enabled delivery drivers to be more efficient and in turn, increased the number of deliveries performed per day
Efficiently troubleshot and repaired sets of equipment that cut operational costs and maximize productivity
Collaborated with customer service to help assist with customers, routing, scheduling, and work orders as needed
Implemented safety protocols and policies to reduce workplace hazards
Flight Attendant
IRS Airline
Ikeja, Lagos
09.2010 - 10.2011
Performed preflight, through-flight, and post-flight inspections of an aircraft emergency, cabin, and galley equipment
Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance
Maintained team communications with the crew to ensure all operations are planned and performed with safety as the number one objective
Provided passenger comfort during aircraft operations and assist with any issue that may arise during the flight
Detailed reporting when needed after any incident involving passengers, medevacs, or emergency events
Assisted ground support personnel, co-workers, and supervisors in providing a harmonious team environment while ensuring safe, efficient, cost-effective transportation to and from the gate
Ticketing Agent
IRS Airline
06.2009 - 09.2010
Processed order transactions and provided customers with detailed itineraries, tickets, and receipts
Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders
Entering customer information into a computer system to issue tickets or update records
Provided information on applicable fees and taxes for each ticket as well as explained airport rules and procedures to passengers prior to boarding flights
Updated schedule monitors, and information boards and used the PA system to convey current information to customers
Education
Diploma - Aviation Maintenance Technology
National Aviation Academy
Concord, MA
01.2022 - 04.2023
Master of Science - Library and Information Science
Delta State University
Delta State University, Nigeria
05.2002 - 12.2006
Certification
FAA Airframe Certificate, 05/01/23
Skills
Project Management
MS Office Suite
Time Management
Timeline
Maintenance Services Representative
Panasonic Avionics Corporation
01.2023 - Current
Ground Service Ramp Agent
Delta Air Lines, Inc
09.2022 - 01.2024
Residential Counselor
Eliot Community Human Services
01.2022 - 12.2023
Diploma - Aviation Maintenance Technology
National Aviation Academy
01.2022 - 04.2023
Residential Counselor
Vinfen
01.2021 - 01.2022
Senior Service Technician
City Furniture
11.2018 - 12.2021
Flight Attendant
IRS Airline
09.2010 - 10.2011
Ticketing Agent
IRS Airline
06.2009 - 09.2010
Master of Science - Library and Information Science
Delta State University
05.2002 - 12.2006
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