David Perito
Quincy,MA
Summary
Results-driven professional with extensive experience in operations support and team collaboration. Skilled in training staff and implementing quality control measures, enhancing service delivery and operational productivity. Committed to fostering a positive customer experience and maintaining safety standards.
Overview
25
25
years of professional experience
Work History
Operations Support Clerk
Avis Budget Group
Boston, MA
07.2001 - Current
- Assisted customers with vehicle rentals, addressing inquiries and resolving issues efficiently.
- Processed rental agreements and payments, ensuring accuracy in transactions and documentation.
- Managed inventory of rental vehicles, coordinating maintenance and availability for optimal service.
- Collaborated with team members to streamline operations, improving customer service response times.
- Trained new staff on operational procedures and customer interaction protocols for consistency in service delivery.
- Implemented quality control measures that improved the accuracy of rental transactions and customer satisfaction ratings.
- Built rapport with customers through empathetic listening skills coupled with genuine assistance in resolving their concerns.
- Assisted with the onboarding process for new employees, providing necessary training and resources for a smooth transition.
Shuttler Bus Driver
Avis Budget Group
Boston, MA
07.2001 - Current
- Operated shuttle vehicles to transport customers efficiently between locations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with company standards.
- Assisted customers with luggage handling, enhancing overall service experience.
- Coordinated shuttle schedules to optimize routes and reduce wait times for passengers.
- Trained new team members on safety protocols and operational procedures for shuttling services.
- Maintained a clean and comfortable vehicle for passengers, ensuring a positive travel experience.
Uber Driver
Uber
Boston, MA
09.2013 - 04.2015
- Delivered exceptional customer service, ensuring positive rider experiences through effective communication.
- Navigated efficiently using GPS technology, optimizing routes for timely arrivals and fuel efficiency.
- Maintained vehicle cleanliness and adherence to safety protocols, enhancing passenger comfort and safety.
- Assisted riders with loading and unloading luggage, providing support for passengers with special needs.
Education
GED -
The Log School
Dorchester, MA06.1987
Skills
- Teamwork and collaboration
- Problem-solving
- Reliability
Timeline
Uber Driver
Uber
09.2013 - 04.2015
Operations Support Clerk
Avis Budget Group
07.2001 - Current
Shuttler Bus Driver
Avis Budget Group
07.2001 - Current
GED -
The Log School