David Sammuli
Marlborough
Summary
Results-oriented District Manager with extensive experience in operations management and customer satisfaction enhancement. Proven ability to drive strategic initiatives that lead to significant business growth. Skilled in team leadership and effective problem-solving techniques.
Overview
25
25
years of professional experience
Work History
District Manager
ABC Imaging
Boston
06.2012 - Current
- Oversaw daily operations across multiple locations, ensuring consistency and quality standards.
- Implemented strategic initiatives to enhance customer satisfaction and loyalty programs.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Established standard operating procedures to streamline workflows and boost efficiency.
- Conducted regular site visits to ensure compliance with company policies and regulations.
- Developed strategic plans focused on increasing sales and reducing operational costs.
- Resolved customer complaints swiftly while maintaining high levels of service satisfaction.
- Reviewed inventory levels across locations to guarantee adequate stock availability.
Manager of Print Services
The Principia
St Louis
02.2007 - 06.2012
- Managed daily operations of print services department to ensure efficient workflow.
- Oversaw maintenance and repair of printing equipment to minimize downtime.
- Developed training materials for staff, enhancing knowledge of printing processes.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Monitored production quality and conducted inspections to uphold standards.
- Collaborated with vendors to source supplies, negotiating contracts and rates.
- Tracked inventory levels, ensuring timely replenishment of consumables.
- Resolved customer inquiries and complaints promptly, maintaining strong client relationships.
Owner Operator
Luva Lava Plant
San Diego
02.2001 - 06.2007
- Managed daily operations to enhance service delivery and efficiency.
- Implemented inventory control procedures, reducing waste and loss.
- Engaged customers to gather feedback for service quality improvement.
- Coordinated with suppliers to secure quality materials at competitive prices.
- Resolved customer complaints promptly to uphold business reputation.
- Monitored financial performance weekly to ensure fiscal responsibility.
- Developed business plans and budgets to maximize profitability.
- Established strategic partnerships to expand market reach.
Education
Associate of Science -
Institute of Technical Technology
San Diego, CA06-2000
Skills
- Operations management
- Strategic planning
- Customer relationship management
- Inventory control
- Quality assurance
- Team leadership
- Problem solving
- Effective communication
- Conflict resolution
- Leadership skills
- Customer relations
- Business development
- Technology proficiency
- Operations improvements
- Staff supervision
- Customer service
- Territory management
- Report preparation
- Operations oversight
- Conflict management
- Operational improvement
- Attention to detail
Timeline
District Manager
ABC Imaging
06.2012 - Current
Manager of Print Services
The Principia
02.2007 - 06.2012
Owner Operator
Luva Lava Plant
02.2001 - 06.2007
Associate of Science -
Institute of Technical Technology