David Tucker
Medfield
Summary
IT Manager with 25 years of experience in designing, building, and supporting business computing environments. Proven track record in leading teams and managing projects to enhance systems, infrastructure, and networks. Expertise in implementing innovative IT solutions and fostering strong professional relationships. Committed to continuous improvement and effective communication within organizations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Infrastructure and Network Operations Manager
Milton CAT
Milford
03.2022 - Current
- Manage team of local and regional technical support resources.
- Senior Network resource – procure, design, build, configure, maintain, and upgrade Cisco switches. Routers, Wi-Fi, LAN, and WAN connected devices.
- Firewall administration - procure, design, build, configure, and maintain Fortinet FortiGate and Cisco ASA Firewalls. SD-WAN
- Collaborate with vendors and peers for BC-DR implementation and testing.
- Manage vendors for MSP and MSSP
- Project manager for break-fix, existing infrastructure upgrades and new technologies.
- Senior technical resource regarding computer network infrastructure
- Senior IT infrastructure technical resource for IT infrastructure new and existing sites buildouts, improvements, and modernization; design, implementation, and ongoing support
- Implementation, support and use of Network monitoring and security tools and measures.
- Level 3 Technical support resource manager.
- Collaborate with peer team leaders for helpdesk, ticketing systems, cross functional projects and issue resolution.
Systems and Network Administrator
US Federal Courts - Massachusetts
Boston
04.2015 - 03.2022
- Management, troubleshooting, and ongoing maintenance of core networking infrastructure, including but not limited to, workstations, servers, (physical and virtual) network switches, storage, routers, and cabling.
- Implementation and support of Federal Judiciary driven IT infrastructure, applications, and security projects.
- Network administration – procure, design, build, configure, maintain, and upgrade Cisco switched network. Wired and Wi-Fi, LAN, and WAN.
- Server administration - procure, design, build, configure, and maintain Windows and Linux servers, Physical and Virtual – VMware, Linux KVM and Hyper-V.
- Administration of Active Directory, including design and support.
- Administration of IAM: user accounts, access, and support of court related applications.
- Desktop build, imaging, deployment, and support.
- Implementation, configuration and management of Helpdesk ticketing system and policies.
- Support of Microsoft Office 365 Suite.
- Configuration and ongoing support of data backup and BC-DR- COOP.
- Project manager for break-fix, existing infrastructure upgrades and new technologies.
- Senior technical resource regarding computer network infrastructure including data center power and environmental monitoring.
- Support and management of local NVTCS video conferencing infrastructure.
- Implementation, support and use of cyber security tools and measures.
Manager of Network Administration for the Americas
Ipsen Bioscience
Cambridge
11.2011 - 04.2015
- Company Overview: Ipsen Biopharmaceuticals
- Responsible for daily support of local biopharmaceutical manufacturing R&D site as well as three remote sites, two of which are international.
- Overall IT day-to-day operations and delivery of IT services for North and South Americas: Massachusetts, New Jersey, Brazil, and Mexico.
- Management of local and remote IT teams.
- Management, troubleshooting, and ongoing maintenance of core networking infrastructure, including but not limited to, workstations, servers, (physical and virtual -VMWare) network switches, storage, routers, and cabling.
- Implementation of local and corporate driven IT infrastructure projects.
- Management of local IT budget and procurement of IT resources and consumables.
- Develop and maintain network security procedures. Add, remove, and change of access and authority for network users.
- Problem resolution reported by end users for local and wide area networks, personal computers, networking equipment.
- Research, planning, and management of network and telephone system. Documentation of network, telecommunications, and telephone systems.
- Provide data and voice network load/utilization analysis and recommendations for change.
- Establish and maintain contact with vendors for support, maintenance, and problem resolution.
- Establish and provide management oversight for vendor SLA’s.
- Responsible for outage response, disaster recovery, and developing and documenting processes required for day-to-day operations.
- Establishment and implementation of policies and procedures for LAN monitoring and connectivity.
- Ensure integrity and reliability of corporate data and production networks environments. Site data storage and backups.
- Implementation of new technologies, performing upgrades, and improvement initiatives.
- Lead projects and teams while managing several competing projects at one time.
- Ipsen Biopharmaceuticals
- Interim Director of IT (2014-2015)
Infrastructure Systems Manager
Boston Symphony Orchestra
Boston
09.2007 - 11.2011
- Provide project management and ongoing support of Network, Data Center, Client/Server Environment, and Computing Infrastructure Including Email, Backup, Internet and IT security.
- Managed network refresh project including core and edge switched network.
- Identified key areas of concern for Business Continuity and collaboration with facilities to develop and drive solutions for remediation: Data Center cooling and power projects.
- Managed network security system projects including firewalls, vulnerability scanning, patch management, and antivirus. Provided primary ongoing support.
- Upgraded printing system to a more efficient, feature rich, web-based solution. Provided primary ongoing support.
- Created backup VPN for business continuity of organization's ecommerce (Website Ticket Sale) system.
- Primary Administrator for enterprise email system including anti-spam.
- Primary Administrator for system backup and imaging environment.
- Primary Administrator for heterogeneous client server infrastructure – Windows, Novell, Linux.
- Directory service design and support - eDirectory and Active Directory.
- Managed user password policies and shared data access control.
- Implemented internet access project resulting in tenfold increase in bandwidth with minimal economic impact.
- Executed measures for PCI compliance.
- Implemented NAS based primary storage environment.
- Managed identity management project for corporate directories.
- Played key role in introducing virtualization to organization (VMWare).
- Played Key role in introducing Wi-Fi to Symphony Hall and Tanglewood locations. With Meraki meshed access points.
Principal Systems Analyst
Bristol-Myers Squibb
Billerica
11.2003 - 09.2007
- Managed site data center for 'just in time' nuclear medicine manufacturing and R&D facility.
- Performed Site Manager Duties in Site Manager's absence.
- Implementation of local and corporate IT infrastructure projects.
- Coordinated IT projects and managed IT related projects including planning, implementation, and execution.
- Provided measures for FDA compliance.
- Provided support for SOX compliance.
- Primary change management resource.
- Worked within corporate SLA framework.
- Provided third level support, involving a high level of troubleshooting and problem resolution for a team of five desktop software and hardware technicians.
- Corporate and local application deployment and support.
- Primary server and secondary Network Administrator.
- Administered network for a 1000+ node and end user environment.
- Created user accounts, administered password assignment system, managed security, storage oversight, printing and application solutions.
- Hardware and software upgrades for diverse multi-platform environments.
Education
BS - Information Technology Program
University of Massachusetts
Lowell, MA05.2026
BS - Information Systems Program
Suffolk University
Boston, MAAssociate of Science - Computer Information Systems
Massasoit Community College
Brockton, MASkills
- System administration
- Service level agreements
- Patch management
- Disaster recovery planning
- Incident management
- Business continuity plans
- LAN and WAN administration
- ITIL processes
- IT governance
- Mobile device management
- Network performance monitoring
- Virtualization technologies
- Storage area networks
- Capacity planning
- Problem resolution
- Software upgrades
- Server administration
- Hardware installation
- Reporting and documentation
- Network automation
- Configuration management
- Information security
- Wireless networking
- Firewall configuration
- VPN implementation
- Data center operations
- Infrastructure design
- Team collaboration
- Technical troubleshooting
- System configuration
- Cybersecurity measures
- Project management
- Network administration
Certification
- Network+
- ITIL Foundation
- CNE
Training
- ICND1 - Interconnecting Cisco Network Devices -1
- ICND2 - Interconnecting Cisco Network Devices 2
- ITIL Foundation
- Linux/Unix Operating System and Shell Scripting
- VMware vSphere: Fast Track [V5.0]
- Novell CNE Track
Timeline
Infrastructure and Network Operations Manager
Milton CAT
03.2022 - Current
Systems and Network Administrator
US Federal Courts - Massachusetts
04.2015 - 03.2022
Manager of Network Administration for the Americas
Ipsen Bioscience
11.2011 - 04.2015
Infrastructure Systems Manager
Boston Symphony Orchestra
09.2007 - 11.2011
Principal Systems Analyst
Bristol-Myers Squibb
11.2003 - 09.2007
BS - Information Technology Program
University of Massachusetts
BS - Information Systems Program
Suffolk University
Associate of Science - Computer Information Systems
Massasoit Community College
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