Dawn Keenan
Haverhill
Summary
Detail-oriented professional with extensive experience in clerical, design, retail, and medical fields. Proven ability to prioritize tasks, multitask effectively, and plan strategically to enhance operations. Strong work ethic and reliability contribute to a productive work environment. Hardworking, and dependable professional. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Principal Clerk
Haverhill Public Schools
Haverhill
09.2019 - Current
- Maintained accurate student records and files for administrative purposes.
- Managed inventory of office supplies and ordered materials as needed.
- Supported staff with clerical tasks to enhance operational efficiency.
- Coordinated communication between parents, teachers, and administration promptly.
- Maintained filing systems to ensure easy access to documents and information.
- Compiled data into spreadsheets for analysis purposes.
- Provided guidance to employees regarding software systems and responsibilities.
- Greeted visitors in a professional manner and assisted them as needed.
- Processed invoices for payments related to special education ordering needs.
- Answered telephone calls, responded to inquiries from parents, teachers and other visitors.
- Prepared reports, documents, correspondence and presentations for the director.
- Maintained confidentiality of sensitive information regarding students, faculty and staff members.
- Supported office clerical functions using word processing and other software, email and office machines.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Responsible for ordering for entire Special Education Department.
- Prepared reports, documents, correspondence and presentations for the state reporting.
Certified Medical Assistant/ Patient Care Coordinator-Scribe
Northeast Dermatology
North Andover
03.2017 - 09.2019
- Perform nursing procedures under supervision of physician or physician assistant.
- Assist physician in exam rooms.
- Escort patients to exam rooms, interview patients, measure vital signs and document all pertinent information in patient's chart.
- Give instructions to patients as instructed by physician or physician assistant.
- Scribe all office notes using electronic medical record software during exams for physician to approve.
- These office notes become legal documents as part of the patient's medical record.
- Ensure all related reports, labs and information is available in the patient's medical records prior to their appointment.
- Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
- Triage nursing calls and process messages from patients and front office staff to physicians.
- Call patients to relay biopsy and lab results, arranging treatment if necessary.
- Keep exam rooms stocked with adequate medical supplies, maintain instruments and sterilization as required.
- Maintain all logs and required checks.
Certified Medical Assistant
Core Physicians
Exeter
03.2015 - 03.2017
- Review schedule for the day, pre-visit planning when necessary.
- Escort patients to exam rooms, obtaining all vital signs and update electronic medical record.
- Review charts for accuracy, Assist Doctor in minor procedures or as necessary.
- Prepare patients for visit.
- Conduct hearing, vision, EKG testing.
- Administer vaccinations.
- Assist in training of new employees as needed.
- Manage prescription refills per protocol.
- Schedule patients, follow up with patients after visits, Screen provider calls and utilize assessment skills to evaluate urgency.
- Maintain patient confidentially at all times.
- Control testing on all Testing kits, (rapid strep tests, etc...)
- Monitor fridge temps for vaccines.
- Order supplies for lab testing.
- Manage samples of medications from vendors.
- Keep patient exam rooms clean, stocked and orderly.
Kitchen/Bath designer
The Home Depot
Danvers
04.2000 - 03.2015
- Responsible for selling kitchen/bath measures, input measurements, and designing kitchen/bathrooms for customers.
- Extensive knowledge of 20/20 program as well as industry standards.
- Assist customers in cabinet, countertop, appliance, and flooring selections.
- Greet customers in showroom and qualifying customers to kitchen design process.
- Work with customers' unique needs and wants to produce rooms that work for them.
- Demonstrated success transforming client ideas into beautiful, functional spaces with customer needs in mind.
- Experienced in leading design projects from start to finish on time, on budget and with excellent quality.
Office Supervisor
The Home Depot
Danvers
06.1994 - 04.2000
- Responsible for all operations pertaining to computer hardware/software systems and bookkeeping, including office paperwork, balancing of financial statements, processing daily deposits.
- Work closely with management staff to ensure daily operations of the store run smoothly.
- Supervise approximately 7 associates to make certain work is completed daily.
- Responsible for completing employee performance evaluations.
Education
Medical Assisting Program -
Northern Essex Community College
Lawrence, Massachusetts03.2015
Skills
- Data entry
- Document management
- Confidentiality maintenance
- Office software
- Attention to detail
- Problem solving
Certification
- Certified Medical Assistant, 01/01/15, Northern Essex Community College
- CPR certified, 10/01/17
References
Available upon request
Awards
Dean's list 4 semesters
Timeline
Principal Clerk
Haverhill Public Schools
09.2019 - Current
Certified Medical Assistant/ Patient Care Coordinator-Scribe
Northeast Dermatology
03.2017 - 09.2019
Certified Medical Assistant
Core Physicians
03.2015 - 03.2017
Kitchen/Bath designer
The Home Depot
04.2000 - 03.2015
Office Supervisor
The Home Depot
06.1994 - 04.2000
Medical Assisting Program -
Northern Essex Community College
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