Dawn Kohler
Auburn
Summary
Dynamic Project Manager with a proven track record at Renewal by Andersen, excelling in customer service and process optimization. Adept at financial analysis and conflict resolution, I successfully enhanced project execution and client satisfaction. My strong team collaboration skills have consistently driven successful outcomes and streamlined operations.
Overview
8
8
years of professional experience
Work History
Project Manager, Client Services
Renewal by Andersen Window Replacement
Northborough, MA 01532
01.2023 - Current
- Engaged with customers to identify needs, address issues, and answer product inquiries.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Maintained comprehensive records of all project documents including specifications, change orders, and invoices.
- Monitored daily collections activity and reported any discrepancies or irregularities. Reviewed invoices for accuracy prior to payment processing.
- Collaborated with internal teams such as sales, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Utilized various software and tools to streamline processes and optimize performance.
Permitting Coordinator
Renewal By Anderson
Northborough, MA 01532
09.2020 - 01.2023
- Prepared reports on permit status and progress for management review.
- Maintained accurate records of all permits issued including expiration dates and fees paid.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Utilized various software and tools to streamline processes and optimize performance.
Administrative Assistant
Creative Print Products
Leominster
09.2017 - 09.2020
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Bachelor of Arts - Sociology
Framingham State University
Framingham, MASkills
- Project management
- Customer service
- Financial analysis
- Process optimization
- Document management
- Team collaboration
- Conflict resolution
Volunteer Work
Auburn Youth Basketball Coach and Board Member
09/2013 - Present
Auburn Youth Little League Coach and Director
03/2015 - 06/2021
Timeline
Project Manager, Client Services
Renewal by Andersen Window Replacement
01.2023 - Current
Permitting Coordinator
Renewal By Anderson
09.2020 - 01.2023
Administrative Assistant
Creative Print Products
09.2017 - 09.2020
Bachelor of Arts - Sociology
Framingham State University
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