Dawn Rice
Huntington
Summary
Professional with strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Officer
Northampton Police Department
04.2023 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Laboratory Technician – DNA Unit
Massachusetts State Police Crime Laboratory
03.2022 - 03.2023
- Ensured cleanliness and safety of laboratory by following established protocols.
- Maintained accurate records of tests performed, results, methods, and materials used.
- Prepared reagents and solutions for casework applications.
- Oversaw inventory management of supplies, reagents, and commercial kits.
- Assisted with purchasing orders, receiving shipments, and proper storage of reagents.
- Retained comprehensive records for DNA unit to meet quality assurance standards.
Patient Experience Representative – Department of Surgery
Boston Children's Hospital
10.2018 - 07.2020
- Protected security of medical records to maintain confidentiality standards.
- Reviewed records for completeness, accuracy, and regulatory compliance.
- Scheduled and confirmed patient appointments, surgeries, and consultations.
- Answered telephones and directed calls to appropriate staff members.
- Greeted visitors, determined purpose of visit, and guided them to relevant personnel.
- Operated office equipment and utilized software applications for reports and correspondence.
- Interviewed patients to complete intake forms and insurance documentation.
- Performed clerical tasks including inventory management of supplies.
- Facilitated smooth clinic operations by coordinating appointments, referrals, authorizations, and insurance verification processes.
- Collaborated with clinical staff to ensure timely communication of test results and care plans to patients.
Education
Bachelor of Science - Biology
University of Massachusetts
Amherst, MA05.2018
Master of Science - Biomedical Forensic Science
Boston University School of Medicine
Boston, MA08.2022
Skills
- Report writing
- Conflict de-escalation
- Relationship building and management
- De-escalation techniques
- Community engagement
- Criminal investigations
- Emergency management
- Community relations
- Crisis intervention and deescalation
- Emergency vehicle operation
- Criminal law
- Community oriented policing
- Emergency response
Certification
Certified Sexual Assault Investigator as required by MGL ch.41 sect.97B.
Timeline
Police Officer
Northampton Police Department
04.2023 - Current
Laboratory Technician – DNA Unit
Massachusetts State Police Crime Laboratory
03.2022 - 03.2023
Patient Experience Representative – Department of Surgery
Boston Children's Hospital
10.2018 - 07.2020
Bachelor of Science - Biology
University of Massachusetts
Master of Science - Biomedical Forensic Science
Boston University School of Medicine
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