Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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DAWN SULLIVAN

Dennis Port

Summary

Dynamic administrative professional with extensive experience at Tristan Medical Center, excelling in patient care coordination and insurance verification. Proven ability to enhance customer service and streamline document management processes. Skilled in Microsoft Excel and known for meticulous attention to detail, ensuring efficient operations and improved patient satisfaction.

Overview

10
10
years of professional experience

Work History

Secretary

Dr. David Brown, Rheumatology
Hyannis
10.2022 - Current
  • Managed incoming calls, directing inquiries to appropriate departments and personnel.
  • Resolved customer issues promptly to enhance retention rates.
  • Digitized physical documents by scanning and uploading them into encrypted databases.
  • Developed spreadsheets in Microsoft Excel for accurate record-keeping and reporting.
  • Facilitated effective business correspondence by answering phone calls and emails.
  • Provided comprehensive administrative support across multiple departments within organization.

Cashier

Stop & Shop
South Yarmouth
02.2020 - 08.2022
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained work area and kept cash drawer organized.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed sales transactions to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Patient Care Coordinator

Tristan Medical Center
Hyannis
01.2017 - 05.2019
  • Provided administrative support for patient care staff.
  • Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
  • Coordinated with insurance companies to confirm patient coverage and process claims.
  • Provided emotional support and guidance to patients and their families.
  • Assisted physicians in performing various procedures related to patient care needs.
  • Demonstrated flexibility during changes to patient care practice.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Scheduled evaluations and procedures for patients.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

CNA/HHA

Best of Care Inc.
South Dennis
01.2015 - 06.2017
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Observed patients for any changes in their physical or mental condition.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Education

Certified Nursing Assistant - Medical (Taking Care of Patients in There Home

Cape Cod Community College
West Barnstable, MA
01-2014

Certified Billing And Coordinating - Business Administration

Cape Cod Community College
West Barnstable, MA
05-2011

Certified Medical Assistant - Medical Anthropology

Cape Cod Community College
West Barnstable, MA
03-2011

Skills

  • Microsoft Excel
  • Document management
  • Business correspondence
  • Customer service
  • Records management
  • Data entry
  • Insurance verification
  • Attention to detail
  • Administrative support

Affiliations

  • I enjoy crocheting at home after a long day at work.
  • I enjoy reading
  • You might even find me at the gun club

References

References available upon request.

Timeline

Secretary

Dr. David Brown, Rheumatology
10.2022 - Current

Cashier

Stop & Shop
02.2020 - 08.2022

Patient Care Coordinator

Tristan Medical Center
01.2017 - 05.2019

CNA/HHA

Best of Care Inc.
01.2015 - 06.2017

Certified Nursing Assistant - Medical (Taking Care of Patients in There Home

Cape Cod Community College

Certified Billing And Coordinating - Business Administration

Cape Cod Community College

Certified Medical Assistant - Medical Anthropology

Cape Cod Community College

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DAWN SULLIVAN