Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawna Bruce

Dorchester

Summary

Dynamic sales professional with a proven track record at Sears, excelling in customer service and relationship building. Recognized for enhancing client satisfaction and driving sales through effective upselling techniques. Adept at cash handling and conflict resolution, fostering a welcoming environment that encourages repeat business and loyalty.

Overview

26
26
years of professional experience

Work History

Sales Associate

Sears
10.2008 - 10.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.

Hairstylist

European Skin Care and Spa
10.2008 - 10.2012
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Educated customers on products to maximize benefits.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Distributed business cards outside of salon to generate new business.
  • Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
  • Educated clients on proper hair care and recommended products suited to their hair type.

Hair Stylist/ Salon Owner

Me Dawna Bruce
08.2003 - 09.2008
  • Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
  • Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
  • Introduced loyalty programs to incentivize repeat business from satisfied customers.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assisant Supervisor

Blue Cross Blue Sheild
09.1986 - 08.2003
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Assisted in the development of training materials to ensure a consistent learning experience for new hires.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
  • Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
  • Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
  • Maintained safety records and accident reports for human resources.
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
  • Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
  • Set overall vision and provided team leadership.
  • Maintained accurate inventory, working with purchasing department and logistics for resupply
  • Revised work practices to improve efficiency, boost quality and meet production goals.
  • Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
  • Led by example, demonstrating strong work ethic and commitment to excellence.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Certificate HCPCS And Dean Vaughn - Coding For Blue Cross

Blue Cross Blue Shield
Quincy, MA
01-1995

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Client service
  • Conflict resolution
  • Complex Problem-solving
  • Upselling
  • POS system operation
  • Professional demeanor
  • Cleaning techniques
  • Adapt to diverse groups
  • Guest relations
  • Sales training
  • Payment processing
  • Strategic planning
  • Merchandise display
  • Product recommendations
  • Sales goals attainment
  • Display setup
  • Brand promotion
  • Point of sale operation
  • Product promotions
  • Sales trends
  • Fraud detection
  • Fitting room maintenance
  • Self-checkout assistance

Timeline

Sales Associate

Sears
10.2008 - 10.2012

Hairstylist

European Skin Care and Spa
10.2008 - 10.2012

Hair Stylist/ Salon Owner

Me Dawna Bruce
08.2003 - 09.2008

Assisant Supervisor

Blue Cross Blue Sheild
09.1986 - 08.2003

Certificate HCPCS And Dean Vaughn - Coding For Blue Cross

Blue Cross Blue Shield

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Dawna Bruce