Dayanta Box-Johnson
Brockton
Summary
Versatile business manager with a proven track record from Self Employed Services M Transportation and Bickford's Restaurant, excelling in customer relations and financial management. Demonstrated success in enhancing customer satisfaction and optimizing cash flow, backed by strong skills in staff management and strategic planning. Achieved significant repeat business through exceptional relationship building and service delivery.
Overview
38
38
years of professional experience
Work History
Owner
Self Employed Services M Transportation
02.1991 - Current
- Monitored cash flow for sustainable operational practices.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Designed training programs, enhancing skills and enabling employee growth.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Wait Staff Member/Assistant Manager
Bickford's Restaurant
06.1987 - 02.1998
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Led training initiatives, enhancing employee skills and confidence.
Education
Associate Of Applied Science - Business
Bay State Junior College
Boston, MA06.1981
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Strategic planning
- Staff management
- Financial management
- Staff hiring
- Contract management
- Cash flow optimization
- Attention to detail
- Customer service
- Scheduling
- Desktops, laptops, and mobile devices
Timeline
Owner
Self Employed Services M Transportation
02.1991 - Current
Wait Staff Member/Assistant Manager
Bickford's Restaurant
06.1987 - 02.1998
Associate Of Applied Science - Business
Bay State Junior College
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