Agnieszka Ilnicka
Framingham
Summary
Seasoned Business Analyst with over 15 years of success in the CRM and mobile industries, recognized for strong analytical, communication, and teamwork skills. Expert in gathering business and system requirements, user acceptance testing, and end-user training. Demonstrates a proven ability to quickly adapt to new environments, leveraging past lessons. A positive, can-do attitude, team player, and committed to continuous learning and contributing to team success and professional growth.
Overview
19
19
years of professional experience
Work History
Mobile Solution Specialist
Connected Bits
10.2017 - 01.2025
- Managed the end-to-end development lifecycle, overseeing design, development, testing, and deployment of mobile and web applications.
- Collaborated with end users to gather and validate requirements, ensuring successful coordination and deployment of final solutions.
- Developed comprehensive documentation, including process workflows, use cases, and user stories, to guide technical teams.
- Built and maintained strong relationships with 10+ clients by collaborating, communicating openly, and addressing their needs.
- Coordinated with cross-functional teams to align app and web functionality with compliance and user needs.
- Delivered training sessions and created user guides to support seamless system implementation and adoption.
- Managed 10+ applications, ensuring seamless deployment through consistent updates, customizations, and version control
Senior Business Analyst and CRM System Manager
City of Boston
01.2008 - 09.2017
- Maintained and supported the constituent relationship management (CRM) enterprise application, including development, testing, and production oversight.
- Conducted gap analysis to identify inefficiencies, recommending process improvements that enhanced productivity by [10-30%].
- Managed a team of 2 web developers and data base administrative in the design and implementation of multiple web-based internal applications.
- Worked with end users to gather and validate requirements and coordinated a final solution deployment.
- Gathered functional requirements, mockups and additional supporting documentation for technical team
- Built 5+ complex custom reports using Microsoft Visual Studio (SQL) to track business performance metrics.
- Implemented and managed Mobile Solutions designed for constituents (Citizens Connect) and city departments (City Worker).
- Worked with different departments during various emergency events.
Consultancy – Business Analyst, Department of Revenue
Commonwealth of Massachusetts
01.2007 - 01.2008
- Participated in BPR analysis and planning to determine the best approach to improve business processes.
- Prepared Business Use Cases for the discovery sessions with the client.
- Used existing functional workflow diagrams and supporting documentation to model numerous Workflows and Business Interaction Models.
- Created over 50 different types of diagrams for BPM, including Swim Lane Diagrams, Hierarchy/Decomposition Diagrams etc.
Junior Software System Analyst
Reynolds and Reynolds
01.2006 - 01.2007
- Gathered requirements, analyzed and documented Functional requirements based on the analysis of the workflow model.
- Developed prototypes of GUI and wireframes illustrations of a proposed solution.
- Performed testing and validations on the new created applications.
- Provided training and demos to internal users to support new releases.
Education
Bachelor of Arts - Business
Northeastern University
Boston, MA06-2005
Leadership And Public Speaking
Toastmasters International
Boston, MASkills
- Business analysis
- Requirements Gathering & Analysis
- Process Improvement
- Business Process Modeling
- Product Demonstration
- Customer Relationship Management
- Mobile Solution Design
- Quality Assurance
- Building Rapport with Clients & End Users
- Project Management (Agile)
- Tools: GitHub, JIRA, Shortcut, SQL, Excel
Training
- Project Management
- Business Analyst Training
- Salesforce
- Visual Studio – reporting tool
- Lagan Configuration Studio
- SQL
Languages
Polish
Native or Bilingual
Timeline
Mobile Solution Specialist
Connected Bits
10.2017 - 01.2025
Senior Business Analyst and CRM System Manager
City of Boston
01.2008 - 09.2017
Consultancy – Business Analyst, Department of Revenue
Commonwealth of Massachusetts
01.2007 - 01.2008
Junior Software System Analyst
Reynolds and Reynolds
01.2006 - 01.2007
Bachelor of Arts - Business
Northeastern University
Leadership And Public Speaking
Toastmasters International
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