Dean Schaaf

Sold bus tickets to the airport, providing exceptional customer service by assisting travelers with route information, answering questions, and ensuring a smooth ticketing experience. Managed high volumes of customers in a fast-paced environment while maintaining a friendly and professional demeanor. Ensured passengers were informed about schedules, travel procedures, and any service updates. Handled cash and digital transactions and resolved any issues or concerns to ensure a seamless travel experience for all passengers.

I had to assist customers with product selection, providing expert advice on home improvement items, and ensuring a positive shopping experience. Demonstrated strong knowledge of store inventory, helped with stocking and organizing shelves, and performing physical tasks such as unloading deliveries, moving heavy items, and setting up product displays and processed transactions efficiently at the register. Developed exceptional customer service skills by addressing inquiries, offering personalized recommendations, and resolving issues promptly.

Handled mobile orders at BJ's managing order processing, picking, handling, and organization until the customer could pick up. I had to ensure accuracy in each item selection, and coordinating timely fulfillment for customers. After learning the zebra i was able to easily navigate the company’s mobile ordering system, addressing customer inquiries, troubleshooting any issues, and maintaining efficient communication between the sales floor and the order fulfillment team. Developed strong multitasking and organizational skills while ensuring high levels of customer satisfaction and operational efficiency.