DeAnna Jones
Westfield
Summary
Experienced professional well-versed in performing triage, collecting intake information and caring for wounds. Good communicator with organized nature and strong prioritization and multitasking skills. Sound judgment, caring nature and superior work ethic.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
LPN
Tempus Unlimited
Westfield
12.2021 - Current
- Administered medications and treatments according to established protocols.
- Assisted patients with daily living activities and personal hygiene needs shopping and cleaning/organizing
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Optum
Charlotte
12.2015 - 07.2016
- Telecommunicating to give client the most appropriate Insurance plan to fit their families needs
- Maintain quota and update accounts
CNA, Insurance/Inside Sales Rep.
Homewatch Caregivers
Meriden
03.2015 - 07.2016
Residential Advisor/Counselor
NOGM (Shelter Now& DOC)
11.2009 - 02.2015
- Develop plans for Rehabilitation case by case and monitor their progress
- Enforce rules and regulations specific to residential stay
CNA
Wadsworth Glen Rehab
Middletown
03.2009 - 10.2014
- Manage and assist with Private Personal Care & chart care given
CNA
Genesis Healthcare (Heritage Hall)
Agawam
10.2006 - 03.2009
- Manage and assist with Private Personal Care & chart care given
Insurance Claims Rep.
Concentra
Springfield
05.2006 - 03.2009
- Review property damage reports, medical records, photos ect.to determine a reasonable percentage of liabilities and mechanism of injury in relation to damages
HHA
VNA (HWCG)
06.2001 - 03.2009
- Manage and assist with ADL & chart care given
Lifeguard
Six Flags NE
06.2000 - 03.2009
- Enforce park rules and regulations and save lives
Education
Allied Health - RN
NVCC
Waterbury, CT 12.2010 - 12.2014
Skills
- Team collaboration
- Problem solving
- Critical thinking
- Conflict resolution
- Customer service
- Health information systems
- Team leadership
- Auditing and monitoring
- Effective communication
- Medical record review
- Patient relationship management
- Project coordination
- Healthcare process improvement
- Regulatory compliance
- Data analysis
- Risk assessment
- Documentation review
- Customer relationship management
- Attention to detail
- Insurance underwriting
- Denied claims identification
- Coverage determination
- Application review
- Account management expertise
- Verbal and written communication
- Decision-making
- Background in insurance
- Claims investigation
- Claims analysis
- Form preparation
- Patient rapport
- Insurance claim forms review
- Interpersonal communication
- Written communication
- Self motivation
- Information verification
- Claims adjustment
- Research skills
- Problem-solving
- Analytical thinking
- Reliability
- Number-savvy
- Insurance terminology
- Case management
- Paperwork processing
- Appointment scheduling
- Payment and investigation escalations
- Document control
- Recordkeeping organization
- Active listening
- Regulatory compliance adherence
- Allocating claims
- Documentation processing
Affiliations
- Big Brothers Big Sisters
- Circles
References
Provided Upon Request
Timeline
LPN
Tempus Unlimited
12.2021 - Current
Optum
12.2015 - 07.2016
CNA, Insurance/Inside Sales Rep.
Homewatch Caregivers
03.2015 - 07.2016
Allied Health - RN
NVCC
12.2010 - 12.2014
Residential Advisor/Counselor
NOGM (Shelter Now& DOC)
11.2009 - 02.2015
CNA
Wadsworth Glen Rehab
03.2009 - 10.2014
CNA
Genesis Healthcare (Heritage Hall)
10.2006 - 03.2009
Insurance Claims Rep.
Concentra
05.2006 - 03.2009
HHA
VNA (HWCG)
06.2001 - 03.2009
Lifeguard
Six Flags NE
06.2000 - 03.2009