Deanna Kaplan
Brimfield
Summary
Dedicated professional with a history of achieving operational excellence through process enhancements. Combines attention to detail with a proactive mindset to support team objectives. Excels in high-pressure environments while managing multiple tasks effectively.
Overview
27
27
years of professional experience
Work History
Officer/Deputy-Common Law
Hampden County Sheriffs Office
Ludlow
01.2024 - Current
- Executes smart corrections strategies to enhance inmate rehabilitation, care & custody, rehabilitation programs, and re-entry services. Performs law enforcement duties, including court security transportation, medical trips, hospital security, and daily supervision.
- Enforced security protocols within correctional facilities for inmate safety.
- Monitors inmate activities to ensure compliance with facility regulations.
- Conducts regular inspections of premises to identify potential safety hazards.
- Documents incidents and maintains accurate records of daily operations.
Residential Associate
Stonybrook Stabilization & Treatment Center
Ludlow
10.2023 - 01.2024
- Oversaw clientele activities and movements throughout facility to ensure safety and adherence to protocols
- Ensured compliance with safety protocols throughout facility to maintain a secure environment
- Completed placement for HCSO before attending 12-week paramilitary academy at Westover Air Force Base, Chicopee, MA
Logistics Associate
Karl Storz
Auburn
04.2022 - 10.2023
- Received inbound shipments, processed products within SAP, executed inventory replenishment, and moved material between storage locations using pallet jacks.
- Maintained safety, quality, and productivity standards while collaborating with team members to achieve warehouse goals.
- Participated in Emergency Response Team to enhance workplace safety protocols and readiness.
- Between various positions within the warehouse. Strong knowledge of Microsoft office.
Bartender
Stonewall Grill
Sturbridge
12.2019 - 03.2022
- Crafted signature cocktails using fresh ingredients and unique recipes.
- Ensured customer satisfaction by addressing inquiries and providing personalized service. Applied extensive knowledge of menu items and beverage options to enhance customer experience. Managed cash transactions with accuracy, contributing to financial accountability and operational efficiency. Employed computer software for efficient order processing and inventory tracking, supporting overall service quality.
- Provided exceptional customer service in a fast-paced environment.
- Maintained bar cleanliness and organization to enhance workflow efficiency.
- Safe food handling. General housekeeping. Assisted in meal preparation and maintained inventory levels.
Clerk - PTF
USPS
Southbridge
07.2018 - 11.2019
- Engaged with customers in retail setting to address needs, ensuring satisfaction through effective service and support.
- Utilized computer skills to manage data, administer passports, and oversee store opening and closing procedures for operational efficiency.
- Processed incoming mail for accurate distribution to designated routes.
- Operated sorting machines to expedite mail handling and organization.
- Assisted customers with inquiries and services at the postal counter.
Bartender & Server
Sturbridge Porterhouse
Sturbridge
04.2017 - 10.2018
- Mixed and served cocktails to enhance customer experience.
- Utilized extensive menu knowledge to enhance customer satisfaction and foster strong relationships, encouraging continued patronage. Upsell all menu items. Handled multiple tasks efficiently in a fast-paced environment.. Processed cash and credit transactions with accuracy and security, ensuring smooth financial operations.. Maintained a tidy and welcoming environment through routine cleaning, contributing to overall customer experience..
- Managed bar inventory to ensure product availability and quality.
- Provided exceptional customer service to build loyal clientele.
Clerk - PSE
USPS
East Longmeadow
10.2017 - 05.2018
- Sorted parcels and letters to ensure carriers were prepared for timely dispatch. Executed daily dispatch of outgoing packages to ensure timely delivery. Maintained clean environment to support safe and organized workspace.
- Processed incoming and outgoing mail using automated sorting systems.
- Unloaded packages from Amazon and postal trucks to facilitate efficient warehouse operations.
- Managed customer inquiries and resolved issues at the service counter.
- Maintained accurate records of postal transactions and deliveries.
Bartender
Table 3 Restaurant Group
Sturbridge
04.2013 - 03.2015
- Mixed cocktails and beverages to meet customer preferences.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of the bar area.
- Ensured high levels of customer satisfaction through attentive service. Ensured cleanliness in dining area. Increased sales by effectively upselling menu items to guests. Managed inventory levels effectively. Handled money transactions accurately. General housekeeping. Built strong customer relationships to enhance repeat business. Demonstrated multitasking in fast-paced environment.
Front of House Manager
Burgundy Brook Caf
Bonds ville
04.2012 - 04.2013
- Managed daily operations of front of house team at Burgundy Brook Café.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Trained new employees on customer service standards and café procedures.
- Managed staff of up to 10 employees, fostering a collaborative environment. Maintain safe money handling Practice. Coordinated employee schedules, optimizing coverage and enhancing service delivery.. Managed inventory orders to maintain stock levels.. Regulated food costs and managed inventory levels to ensure operational efficiency. Form strong relationships with customers & staff.
Administrative Assistant
McCurdy Insurance
Sturbridge
08.2012 - 03.2013
- Coordinated office activities and maintained smooth daily operations for the insurance firm.
- Managed client communications and scheduled appointments for insurance consultations.
- Utilized Microsoft Office to organize and maintain filing system, facilitate communication through faxes, respond to customer inquiries via phone, process payments, and review and sort incoming mail for distribution.
- Organized and maintained filing systems for client records and policy documents.
- Assisted with various administrative tasks in part-time role
Bartender
Quarry Tavern/ Elwoods
Monson
08.2009 - 12.2012
- Prepared and served a variety of beverages to customers.
- Engaged with patrons to create a welcoming environment.
- Maintained cleanliness and organization of bar area and equipment.
- Customer service. Handled cash transactions accurately, ensuring financial integrity Maintained extensive knowledge of drink offerings and menu items Maintained the bar and surrounding tables. Coordinated entertainment activities, enhancing overall customer experience Keyed employee who maintained safety and cash outs. Built long-standing relationships with customers and employers, fostering loyalty.
Bar Manager
Spoleto Group
Northampton
06.2008 - 01.2010
- Managed bar operations, ensuring compliance with health and safety regulations.
- Led front of house staff of 15 employees to ensure smooth operations. Liquor inventory & cost control. Scheduling. Conducted hiring and firing processes for staff to ensure optimal team performance.. Oversaw cash and financial transactions, maintaining accurate record-keeping.. Conducted training sessions for new staff, improving service quality.. Utilized computer systems for operational management and reporting.. Maintained in-depth knowledge of beverage and menu offerings to enhance customer experience..
- Trained staff on cocktail preparation and customer service standards.
- Oversaw inventory management, tracking supplies and ordering materials.
Bartender
Unos Chicago Bar & Grill
Sturbridge
11.1999 - 06.2008
- Crafted unique cocktails using fresh ingredients and seasonal flavors.
- Provided exceptional customer service and built rapport with patrons.
- Managed bar inventory, ensuring stock levels met daily demands.
- Menu & drink knowledge. Customer service. Computer knowledge. Performed routine cleaning tasks to maintain a tidy environment. Processed cash and credit transactions to ensure accurate and timely service. Promoted additional menu items, contributing to increased customer satisfaction and engagement. Led sales contests, fostering a competitive team environment that boosted overall sales performance. Created drinks featured within nationwide company menus.
Education
Associate of Science - Business Administration And Management
Salter College
West Boylston, MA12-2010
Associate of Science - Criminal Justice
Springfield Technical Community College
Springfield, MA07-2026
Skills
- Inmate supervision
- Security protocols
- Incident documentation
- Emergency response
- Compliance monitoring
- Safety inspections
- Rule enforcement
- Report writing
- Report preparation
- De-escalation techniques
- Conflict resolution
- Time management
- Shift scheduling
- Schedule preparation
- Staff management
- Attention to detail
- Problem solving
- Decision making
- Analytical thinking
- Effective communication
- Inventory management
- Written communication
- Team collaboration
- Team building
- Customer service
- Inventory management
- Safety standards
- Communication
- Problem-solving
- Team building
Accomplishments
- Female Fitness Award-HCSO Basic Training Academy-2024
- Rookie of the Year-HCSO-2025
- Common Law Deputy-08/2025
- Professional Excellence-HCSO-Special Operations-2026
Timeline
Officer/Deputy-Common Law
Hampden County Sheriffs Office
01.2024 - Current
Residential Associate
Stonybrook Stabilization & Treatment Center
10.2023 - 01.2024
Logistics Associate
Karl Storz
04.2022 - 10.2023
Bartender
Stonewall Grill
12.2019 - 03.2022
Clerk - PTF
USPS
07.2018 - 11.2019
Clerk - PSE
USPS
10.2017 - 05.2018
Bartender & Server
Sturbridge Porterhouse
04.2017 - 10.2018
Bartender
Table 3 Restaurant Group
04.2013 - 03.2015
Administrative Assistant
McCurdy Insurance
08.2012 - 03.2013
Front of House Manager
Burgundy Brook Caf
04.2012 - 04.2013
Bartender
Quarry Tavern/ Elwoods
08.2009 - 12.2012
Bar Manager
Spoleto Group
06.2008 - 01.2010
Bartender
Unos Chicago Bar & Grill
11.1999 - 06.2008
Associate of Science - Business Administration And Management
Salter College
Associate of Science - Criminal Justice
Springfield Technical Community College