Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Deanna Wright

Blackstone,MA

Summary

I have a driven work ethic, am dependable, punctual, and im passionate about learning and always looking to grow. I am always willing to take on new challenges and obtain new skills. I understand the value of great customer service and have experience with verbal and written communication while providing skillful service. I flourish in both team environments and independently, while taking pride in my work. I understand the importance of time management and working on multiple tasks at once.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Leader, Maid Trainer, Sales Representative

Amazing Maids
09.2022 - 02.2025
  • Assisted in daily team operations to ensure smooth workflow.
  • Supported team members with training on tools and processes.
  • Collaborated to enhance communication among 15 team members.
  • Monitored task completion and provided feedback for improvement.
  • Deescalated situations, upsell, and provide exceptional services over the phone and in person, with up to 100 calls a day.
  • Attended 4 classes to receive certifications in Speed training and Professional Residential House Cleaning.
  • Organized team meetings to discuss project updates and goals.
  • Participated in problem-solving discussions to address challenges.
  • Learned company policies and procedures to effectively support the team.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly through inspections.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
  • Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
  • Trained new staff members on company policies, procedures, and best practices to ensure consistent service delivery.

Manager

Dunkin' Donuts
03.2019 - 09.2022
  • Oversaw daily operations to ensure adherence to quality and service standards.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends, adjusting staffing and product offerings accordingly.
  • Conducted payroll weekly, scheduling, and supplies orders.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs of 15+ employees.

Crew Member

Cold Stone Creamery
06.2019 - 03.2020
  • Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
  • Maintained cleanliness and organization of work area to ensure compliance with health and safety standards.
  • Collaborated with team members to optimize workflow, enhancing operational efficiency during peak hours.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Became familiar with products to answer questions and make suggestions.

Education

No Degree - Psychology

Southern New Hampshire University
Hooksett, NH
01-2030

High School Diploma -

Douglas High School
Douglas, MA
05-2020

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Team supervision
  • Goal setting and completion
  • Management
  • Organizational skills

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved customer satisfaction which led to their returning business.

Certification

Speed Cleaning Certification

Professional Residential House Cleaning Certification

Timeline

Team Leader, Maid Trainer, Sales Representative

Amazing Maids
09.2022 - 02.2025

Crew Member

Cold Stone Creamery
06.2019 - 03.2020

Manager

Dunkin' Donuts
03.2019 - 09.2022

No Degree - Psychology

Southern New Hampshire University

High School Diploma -

Douglas High School

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Deanna Wright