Debbie J Quinones
Dorchester
Summary
Dynamic and detail-oriented professional with extensive experience at Mass General Brigham. Expert in patient registration and insurance verification, delivering exceptional customer service. Proficient in Meditech and Epic, consistently enhancing operational efficiency. Bilingual in English and Spanish, fostering effective communication with diverse patient populations. Committed to achieving excellence in healthcare administration.
Overview
28
28
years of professional experience
Work History
Psc PB Registration Representative II
Mass General Brigham
Somerville
02.2005 - Current
- Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
- Ensure accurate and complete documentation of all registration activities.
- Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
- Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
- Support junior staff by answering questions, resolving technical challenges, and guiding them on when to escalate issues.
- Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.
Accounts Payable and Billing Assistant
Fenway Community Health Center
Boston
02.2002 - 02.2005
- Reconciled, prepared, and deposited cash currency and checks in the bank.
- Maintained, collected, and processed receivables from affiliates and outside vendors.
- Posted cash receipts, posted invoices to the general ledger, and assisted in general ledger monthly closings.
- Performed record-keeping and clerical tasks.
- Responsible for helping with departmental special projects.
- Filling in vendors' documentation.
Registration Coordinator and Cashier
Dorchester House Multi-Service Center
Dorchester
05.1997 - 02.2002
- Scheduled appointments, verified insurances, created, and coded charts for new patients.
- Responsible for collecting cash and check payments for services rendered.
- Coordinated referrals for primary care physicians.
Education
High School Diploma -
Brighton High School
Brighton, MA05-1990
Some College (No Degree) - Secretarial Program
Burdett School
Boston, MASkills
- Patient registration
- Insurance verification
- Chart documentation
- Billing processes
- Appointment scheduling
- Customer service
- Proficient in Meditech, Patcom, IDX, Medical Manager, LMR, Accurent, Salomon, Data View, RMS Client, and Epic
- Fluent in English and Spanish language
Languages
English
Professional
Spanish
Professional
Timeline
Psc PB Registration Representative II
Mass General Brigham
02.2005 - Current
Accounts Payable and Billing Assistant
Fenway Community Health Center
02.2002 - 02.2005
Registration Coordinator and Cashier
Dorchester House Multi-Service Center
05.1997 - 02.2002
High School Diploma -
Brighton High School
Some College (No Degree) - Secretarial Program
Burdett School
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