Deborah Ortiz
Saugus
Summary
Experienced pharmaceutical professional prepared to excel in high-demand environment. Proven ability to manage medication dispensing, patient interaction, and record-keeping with precision. Strong collaborator focused on achieving results and adapting to changing needs. Skilled in inventory management, prescription processing, and patient education. Dependable and resourceful team player known for reliability and commitment to quality care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Division Nationally Certified Pharmacy Technician
CVS Pharmacy
01.2019 - Current
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Reduced medication errors through consistent attention to detail and adherence to established protocols.
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
- Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Executive Chef
Cafeservices
10.2015 - 07.2020
- Mentored more than 7 kitchen staff at all levels to prepare each for demanding roles.
- Kept labor at or below 20% to support business profit targets.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Collaborated with General Mamager in production or modification of menus and selections.
- Trained and managed kitchen personnel and supervised all related culinary activity.
- Collaborated with General Manager and Catering Manager to create delicious meals for large banquets, including Employee Appreciation and New Product events for up to 1000 people.
Pharmacy Technician
CVS Health
11.2015 - 01.2019
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Processed over 800 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
01-2027
Certification - Soft Skills
WRNH
Manchester, NH05-2021
Certification - Pharmacy Technician
Lincoln Technical Institute
Lowell, MA04-2015
G.E.D -
Commonwealth of Massachusetts
06-2007
Skills
- Processing payments
- Interpreting orders
- HIPAA regulations
- Employee training and development
- Medication dispensing
- Fine-dining expertise
- Quality control procedures
- Supply ordering
- Pharmaceutical calculations
- Insurance billing
- Kitchen Management
Certification
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Division Nationally Certified Pharmacy Technician
CVS Pharmacy
01.2019 - Current
Pharmacy Technician
CVS Health
11.2015 - 01.2019
Executive Chef
Cafeservices
10.2015 - 07.2020
Bachelor of Science - Nursing
Chamberlain College of Nursing
Certification - Soft Skills
WRNH
Certification - Pharmacy Technician
Lincoln Technical Institute
G.E.D -
Commonwealth of Massachusetts
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