Deborah wyman
Worcester
Summary
Dedicated healthcare professional with a proven track record at Bear Mountain Rehabilitation, excelling in patient care and vital signs monitoring. Leveraged compassion and clinical documentation skills to enhance patient satisfaction and safety. Achieved a significant reduction in patient recovery time by implementing effective wound care and infection control practices.
Overview
12
12
years of professional experience
Work History
CNA
Bear Mountain Rehabilitation
59 Acton St., Worcester, MA
04.2021 - 09.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
PCA
Msg Staffing
Worcester, MA
06.2019 - 09.2020
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Customer Service Representative
Walmart
Worcester, MA
10.2016 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Walmart
Leicester, MA
08.2012 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Adult Learning Center
W Worcester, Massachusetts 06-1989
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Feeding assistance
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
- Patient transfers
- Emotional support
- Clinical documentation
- Wound care
- Infection control practices
- Recording vital signs
- Safety precautions
- Geriatric care
- Mobility assistance
Timeline
CNA
Bear Mountain Rehabilitation
04.2021 - 09.2024
PCA
Msg Staffing
06.2019 - 09.2020
Customer Service Representative
Walmart
10.2016 - 03.2018
Cashier
Walmart
08.2012 - 07.2015
GED -
Adult Learning Center