Debra Boynton
Berkley
Summary
Experienced in patient access coordination with a focus on ensuring efficient registration processes and adherence to HIPAA guidelines. Demonstrated ability to verify insurance eligibility, resolve discrepancies between insurance information and hospital records, and perform quality assurance checks on patient data. Proficient in managing patient check-in procedures, collecting demographic information, and processing payments accurately. Engaged in ongoing training for software updates and policy changes to enhance operational efficiency.
Overview
20
20
years of professional experience
1980
1980
years of post-secondary education
Work History
Patient Access Coordinator
Morton Hospital
Taunton
03.2005 - Current
- Coordinated with clinical staff to ensure timely completion of registration process.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Researched discrepancies between insurance company information and hospital records.
- Verified insurance eligibility and ensured coverage of services to be provided.
- Performed quality assurance checks on patient data entered into system.
- Participated in training sessions related to new software programs or changes in policies and procedures.
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
- Greeted patients, verified patient identification and collected demographic information.
- Collected payments for services rendered and processed credit card transactions accurately and efficiently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Education
Coyle And Cassidy Hs
Taunton, MASkills
- Patient registration
- Insurance verification
- Data entry
- Quality assurance
- HIPAA compliance
- Customer service
- Payment processing
Timeline
Patient Access Coordinator
Morton Hospital
03.2005 - Current
Coyle And Cassidy Hs