Summary
Overview
Work History
Education
Skills
Timeline
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Debra Rodriguez

Littleton

Summary

Results-driven professional with extensive experience in customer relations and problem-solving at Donelans Supermarket. Strong skills in task management and team motivation contributed to improved service delivery and customer satisfaction. Recognized for successful implementation of quality assurance measures that elevated customer experiences.

Overview

23
23
years of professional experience

Work History

Registration Supervisor

Acton Medical Associates
01.2021 - Current
  • Directed registration department operations, maintaining high accuracy and HIPAA compliance.
  • Enhanced data integrity by supporting team in managing participant records efficiently.
  • Guided new staff members, promoting successful adaptation to roles through mentorship.
  • Orchestrated communication flow between departments to enhance patient registration experiences.
  • Created robust policies for streamlined registration functions aligned with best practices.
  • Solved intricate registration issues, resulting in improved service delivery and billing clarity.
  • Improved interdisciplinary cooperation by facilitating effective departmental communication.
  • Advised departments on advanced registration techniques as a subject matter expert.

Customer Service Manager

Donelans Supermarket
10.2019 - 10.2020
  • Resolved complex customer issues by effectively navigating multiple internal resources.
  • Streamlined processes for managing customer feedback, resulting in improved satisfaction levels.
  • Created and reviewed invoices for accuracy, ensuring financial integrity.
  • Established efficient protocols for escalated issues, enhancing overall resolution speed.
  • Analyzed service metrics to pinpoint operational improvement areas.
  • Trained customer service representatives on best practices in client interactions and performance strategies.
  • Promoted a positive team culture focused on collaboration among associates.
  • Facilitated communication across departments for seamless handling of customer concerns.

Customer Service Supervisor

Donelans Supermarket
07.2016 - 10.2019
  • Supervised daily operations of customer service team, ensuring compliance with policies and procedures.
  • Implemented quality assurance measures to enhance customer satisfaction and minimize complaints.
  • Analyzed customer feedback trends, identifying areas for process improvement and targeted training.
  • Trained and mentored new staff on effective communication and problem-solving techniques.
  • Fostered team collaboration and high morale by promoting a positive work environment.
  • Coached employees in handling day-to-day challenges and complex customer issues.
  • Collaborated with departments to resolve recurring customer concerns, enhancing overall service quality.
  • Developed strong relationships with customers to maintain loyalty and satisfaction.

Food Service Associate

Town of Littleton
09.2002 - 04.2014
  • Delivered exceptional customer service in fast-paced dining settings.
  • Maintained cleanliness and organization of food prep areas and dining spaces.
  • Assisted kitchen staff with food preparation, adhering to strict safety protocols.
  • Trained new associates on operational procedures for enhanced efficiency.
  • Monitored inventory levels, restocking supplies to ensure continuous service flow.
  • Collaborated with team members to streamline processes and improve service delivery.
  • Implemented workflow improvements that boosted productivity in food service operations.
  • Maintained clean, organized workspaces, ensuring optimal food prep conditions.

Education

GED - General

Mount Wachusett Community College
Gardner, MA

Skills

  • Task management strategies
  • Motivation techniques for teams
  • Management of deadlines
  • Delegating tasks effectively
  • Expertise in scheduling employees
  • Teamwork and collaboration skills
  • Excellence in customer relations
  • Problem-solving and analysis strategies
  • Time efficiency techniques
  • Attention to detail in work processes
  • Organizational and multitasking abilities
  • Reliability and dependability in performance
  • Communication proficiency
  • Leadership effectiveness

Timeline

Registration Supervisor

Acton Medical Associates
01.2021 - Current

Customer Service Manager

Donelans Supermarket
10.2019 - 10.2020

Customer Service Supervisor

Donelans Supermarket
07.2016 - 10.2019

Food Service Associate

Town of Littleton
09.2002 - 04.2014

GED - General

Mount Wachusett Community College

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Debra Rodriguez