Dechelle Martin
Brockton
Summary
Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Can also provide efficient, organized and friendly secretarial support.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Viking Cruises
03.2022 - Current
- Handled customer inquiries and suggestions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Used CRM and Evolution to assist customers as well as assist on special projects
Legal Assistant
Turks & Quijano
11.2020 - 02.2022
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Scheduled appointments and court appearances.
- Used mycase and time matters to in log in cases
- Answered phones, completed mailing and handled calender dates for attorneys.
Shift Lead
Dunkin
10.2015 - 08.2018
- Completed store opening and closing procedures
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Education
Bachelor of Science - Criminal Justice
Delaware State University
Dover, DE05.2020
Skills
- Time Management
- Calendar Management
- Microsoft Office
- Typing
- Computer Proficiency
Timeline
Customer Service Representative
Viking Cruises
03.2022 - Current
Legal Assistant
Turks & Quijano
11.2020 - 02.2022
Shift Lead
Dunkin
10.2015 - 08.2018
Bachelor of Science - Criminal Justice
Delaware State University
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