Deisi Velasquez Diaz
Springfield
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Kentucky Fried Chicken
08.2019 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Correctional Officer
Hampden County Correctional Center
06.2023 - 08.2023
- Summer help for the Hampden County Correctional Center
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Medical Assistant Intern
Springfield Pediatrics
09.2022 - 03.2023
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
Education
Bachelor of Science - Criminal Justice
American International College
Springfield, MA05.2025
Associate of Science - Criminal Justice
Springfield Technical Community College
Springfield, MA06.2022
Skills
- Customer Relations
- Store Organization
- Stock Management
- Inmate Monitoring
- Emergency Response
- Records Management
- Insurance verification
- Appointment setting
Languages
Spanish
Full Professional
Affiliations
- Gym
- Reading
Certification
ServeSafe certificate completed on September 29th,2022
References
References available upon request.
Timeline
Correctional Officer
Hampden County Correctional Center
06.2023 - 08.2023
Medical Assistant Intern
Springfield Pediatrics
09.2022 - 03.2023
Assistant Store Manager
Kentucky Fried Chicken
08.2019 - Current
Bachelor of Science - Criminal Justice
American International College
Associate of Science - Criminal Justice
Springfield Technical Community College
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