Dejalei Goncalves

• Assisted in implementing daily lesson plans for diverse learning styles.
• Supported classroom management by fostering positive interactions among children of all spectrums.
• Monitored student progress and provided feedback to enhance development and harmony!
• Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.

• Provide 1:1 training and support to customers with application features and functions.
• Disseminate accurate program requirements and policies to customers.
• Promptly resolve end-user programmatic and technical questions, providing appropriate solutions and assistance.
• Escalate technical/system issues appropriately, including gathering and providing detailed documentation to support and explain the issues.
• Perform various RMTS-related operational tasks in accordance with specific program requirements, internal procedures, and time-sensitive deadlines.
• Monitor and manage end-user software access according to internal control procedures.
• Participate in testing of system features/functions/bug fixes, including suggesting and identifying areas for functionality improvements.
• Keep abreast of any regulatory or program changes.

• Supervised daily operations, ensuring adherence to quality and safety standards.
• Trained new team members on product preparation and customer service protocols.
• Managed inventory levels, coordinating restocking efforts to maintain product availability.
• Implemented process improvements, enhancing operational efficiency during peak hours.
• Monitored cash handling procedures, ensuring accuracy in transactions and deposits.
• Responded to and resolved customer questions and concerns.

• Assisted customers with inquiries, providing timely and accurate information.
• Resolved customer complaints efficiently, enhancing overall satisfaction.
• Educated customers on product features, ensuring informed purchasing decisions.
• Collaborated with team members to streamline service processes and improve efficiency.

• Managed daily store operations, ensuring compliance with company policies and procedures.
• Trained and mentored new team members to enhance service delivery and operational efficiency.
• Conducted inventory management, maintaining stock levels to meet customer demand effectively.
• Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
• Opportunities to collaborate with certified dog trainers and veterinarians.

• Supervised daily activities, ensuring the safety and well-being of children.
• Developed engaging educational activities to stimulate cognitive growth and creativity.
• Coordinated schedules for playdates, meals, and rest periods, promoting routine consistency.
• Aimed to cultivate an environment characterized by love and harmony, enabling children to thrive and develop while providing parents with a sense of comfort and security.

• Work with toddlers, preschoolers, and early grade school kids (up to age 10).
• lead classes filled with fun activities like:

Relays, games, and obstacle courses

Intro gymnastics - tumbling, vault, bars, and beam

Warm-ups, yoga, team skill-building activities

Songs, dances, and puppet shows

• Collaborated with parents and staff to address student challenges effectively.
• Engaged minor/gross motor skills amongst friends while simultaneously building their confidence
• Work birthday parties!