Adept at enhancing patient satisfaction through compassionate care, I leveraged vital signs monitoring and teamwork to elevate care standards at Mass General Brigham. My proficiency in maintaining confidentiality and fostering interdisciplinary collaboration has significantly contributed to successful patient outcomes, showcasing a commitment to excellence in nursing assistance.
Overview
17
17
years of professional experience
Work History
Patient Care Certified Nursing Assistant
Mass General Brigham
04.2013 - 12.2023
Improved patient satisfaction by providing compassionate and attentive care.
Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
Prevented pressure ulcers by regularly repositioning patients and maintaining proper skin care.
Contributed to successful rehabilitation outcomes by supporting patients during physical therapy sessions under therapist guidance.
Provided emotional support to patients and their families, fostering a positive environment during difficult times.
Communicated effectively with diverse populations, demonstrating cultural sensitivity and empathy when addressing individual needs.
Educated family members on appropriate home care techniques, promoting continuity of care after discharge from the facility.
Managed challenging behaviors displayed by dementia or Alzheimer''s patients with patience and understanding, diffusing potential crises situations proactively.
Assisted in the admission process of new patients, gathering necessary information and preparing rooms for occupancy.
Served as a dependable resource to both nursing and administrative staff by consistently maintaining a professional demeanor and strong work ethic in all areas of patient care.
Enhanced patient safety through meticulous attention to infection control procedures such as hand hygiene and equipment sterilization practices.
Assisted patients with daily living activities, resulting in increased comfort and mobility.
Utilized electronic health record systems to document patient interactions efficiently and securely according to organizational protocols.
Safely transferred patients using proper body mechanics, minimizing the risk of injury for both patients and staff members.
Supervised meal times for assigned patients, ensuring proper nutrition and monitoring for potential choking hazards.
Performed routine physical assessments on assigned patients, identifying changes in condition that required immediate attention from supervising nurse.
Monitored vital signs and reported any abnormalities to the nursing staff for prompt intervention.
Maintained accurate patient records, ensuring efficient communication among healthcare team members.
Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
Documented patient information and care activities in electronic health record.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Facilitated personal hygiene management, feeding and ambulation.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Prevented cross-contamination by cleaning and sterilizing equipment.
Helped patients complete range of motion exercises to prevent loss of function during care.
Transported patients between rooms and appointments or testing locations.
Upheld infection control and prevention policies across different patient-facing areas.
Followed directions of licensed nurses to administer medications and treatments.
Patient Care Certified Nursing Assistant
Boston Medical Center, Boston
11.2006 - 06.2012
Improved patient satisfaction by providing compassionate and attentive care.
Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
Prevented pressure ulcers by regularly repositioning patients and maintaining proper skin care.
Provided emotional support to patients and their families, fostering a positive environment during difficult times.
Communicated effectively with diverse populations, demonstrating cultural sensitivity and empathy when addressing individual needs.
Assisted in the admission process of new patients, gathering necessary information and preparing rooms for occupancy.
Served as a dependable resource to both nursing and administrative staff by consistently maintaining a professional demeanor and strong work ethic in all areas of patient care.
Enhanced patient safety through meticulous attention to infection control procedures such as hand hygiene and equipment sterilization practices.
Assisted patients with daily living activities, resulting in increased comfort and mobility.
Utilized electronic health record systems to document patient interactions efficiently and securely according to organizational protocols.
Safely transferred patients using proper body mechanics, minimizing the risk of injury for both patients and staff members.
Supervised meal times for assigned patients, ensuring proper nutrition and monitoring for potential choking hazards.
Performed routine physical assessments on assigned patients, identifying changes in condition that required immediate attention from supervising nurse.
Monitored vital signs and reported any abnormalities to the nursing staff for prompt intervention.
Maintained accurate patient records, ensuring efficient communication among healthcare team members.
Participated in ongoing professional development opportunities to maintain current knowledge of best practices in patient care.
Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
Documented patient information and care activities in electronic health record.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Prevented cross-contamination by cleaning and sterilizing equipment.
Helped patients complete range of motion exercises to prevent loss of function during care.
Transported patients between rooms and appointments or testing locations.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Upheld infection control and prevention policies across different patient-facing areas.
Followed directions of licensed nurses to administer medications and treatments.
Senior Director, Performance Improvement & Outcomes - Perioperative and Procedural at Mass General Brigham, Brigham & Women's HospitalSenior Director, Performance Improvement & Outcomes - Perioperative and Procedural at Mass General Brigham, Brigham & Women's Hospital
Director, Operations & Process Improvement at Brigham & Women's Hospital | Mass General BrighamDirector, Operations & Process Improvement at Brigham & Women's Hospital | Mass General Brigham
Appeals Representative at The Hollister Group (Mass General Brigham Health Plan - Ex. Contractor)Appeals Representative at The Hollister Group (Mass General Brigham Health Plan - Ex. Contractor)