Delynell Ortiz
Assistant Property Manager / Assistant Office Manager
W. Springfield ,MA
Summary
Dynamic office assistant with a proven track record at Paper City Property Management and Blue House Property Management excelling in customer service and administrative support. Skilled in maintaining confidentiality and enhancing client satisfaction, I effectively facilitated communication between departments and improved operational efficiency. Adept at financial transactions, I ensured timely processing and accurate record-keeping.
Offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
12
12
years of professional experience
1
1
Certification
2
2
Languages
Work History
Office Manager/Assistant Property Manager
Paper City Property Management
Holyoke, MA
11.2022 - 04.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Worked closely with all Agencies and completed all documents required by them to ensure participants moved in a timely manner.
- Maintained communication with owners and helped them during the transition process, assisted with showing of available units.
Front Office Assistant/ Rentals Department
Blue House Property Management Inc.
Holyoke, MA
06.2013 - 11.2022
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Scheduled appointments with prospect tenants to show available units, and completed move in procedures.
- Worked with Assistance Agencies and completed all documents on timely manner to assure clients will move in a timely matter.
Education
Office Administration
American Community College PR
Guayama Puerto Rico05-1993
Skills
Customer service
Administrative support
Office management
Property Management Support
Office administration
Documentation expertise
Scheduling coordination
Clerical support
Staff training
Certification
Notary Commonwealth of Massachusetts
Timeline
Office Manager/Assistant Property Manager
Paper City Property Management
11.2022 - 04.2025
Front Office Assistant/ Rentals Department
Blue House Property Management Inc.
06.2013 - 11.2022
Notary Commonwealth of Massachusetts
07-2011
Office Administration
American Community College PR
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