Deneb Dollinger
Oakham
Summary
Technical Product Manager with strong technical problem-solving skills and excellent communication skills, an ability to confidently influence business and technical leaders in a dynamic environment. Extensive experience leading new product launches and developing strong customer relationships. Strong product management and engineering background. Passionate about quality and user experience. Highly collaborative, thrive in a fast-paced, team-oriented, and cross-functional environment. Passionate about delivering market-leading software.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr Product Manager – Security and Networking teams – AWS, GCP, Pega Cloud
Pega Systems
04.2022 - Current
- Senior Product Manager responsible for leading multiple teams of engineers to deliver complex technical solutions on Cloud technologies- AWS, GCP, Azure and Pega Cloud
- Continuously seeking to understand and empathize with customer, user, business needs, and managing prioritized initiatives through software development lifecycle, from discovery through delivery
- Managed product team and company stakeholders to discover and understand customer problems, test assumptions, and make informed product decisions
- Define a vision and strategy for Integration capabilities across Pega’s platform to support business and customer needs for Security and Network Security teams
- Lead the definition, prioritization, and coordinated delivery of market-leading low code authoring and runtime integration capabilities
- Collaborate across design, engineering, and release management teams
- Embedded with the engineering team for planning sessions, daily scrums, reviews, retrospectives, demos, and other Scrum-related meetings
- Iterative and incremental delivery of working software on a month-to-month basis, adopted and fully aligned with the broader vision and roadmap for the Pega Platform
- Work with product leadership to define the offering vision, capabilities, use cases, and personas; ensure they are well understood across the engineering teams and stakeholders
- Understand the competitive landscape, identify market trends and areas of competitive differentiation to inform the product & business strategies
- Create specifications, prioritize requirements, and maintain a roadmap of the features being developed
- Manage the process of making the product available to customers
- Act as the subject matter expert for the integration capabilities in pre- and post-sales discussions
- Collaborate with other engineering teams building the product, clarifying requirements, and leading execution of short- and long-term integration capabilities
- Build communication programs through onsite meetings, conferences, to raise developers’ awareness around platform’s integration capabilities
- Lead our agile team through regular backlog grooming sessions, collaborating with the team in refining requirements documentation in preparation for starting development
- Represent the desired customer experience or business outcome throughout the software development process, helping remove impediments, clarifying acceptance criteria, managing trade-offs, communicating releases, etc.
Sr Product Manager – Deployment team – APP, Web, Hardware and Cloud
Mass General Brigham Digital
04.2021 - 04.2022
- Product Delivery Deployment Manager and Technical Lead responsible for leading a team of engineers to deliver complex technical solutions on Bare metal servers and Cloud technologies
- Line management of Deployment team consisting of software engineers, system engineers and business analysts
- Subject matter expert within Bare metal servers, AWS, Azure, and Storage
- Continuously seeking to understand and empathize with customer, user, business needs, and managing prioritized initiatives through software development lifecycle, from discovery through delivery
- Managed product team and company stakeholders to discover and understand customer problems, test assumptions, and make informed product decisions
- Consult on technical issues for a wide range of new and existing customer solutions and escalation point for high impact issues on customer business critical systems
- Work with solution architects to review planned system architecture and technical design documentation
- Collaborate with engineering leaders, business stakeholders, executives, UI/UX designers, data analysts, data scientists and engineers to develop a roadmap and long-term vision for multiple products
- Maintain the product backlog, ensuring stories and bugs are sufficiently and consistently documented and prioritized
- Identifying, defining, and prioritizing clear stories and requirements as we deliver on product goals
- Lead our agile team through regular backlog grooming sessions, collaborating with the team in refining requirements documentation in preparation for starting development
- Represent the desired customer experience or business outcome throughout the software development process, helping remove impediments, clarifying acceptance criteria, managing trade-offs, communicating releases, etc
- Embedded with the engineering team for planning sessions, daily scrums, reviews, retrospectives, demos, and other Scrum-related meetings
- Serve the product team by executing on our product roadmap, writing clear user stories and acceptance criteria
- Servant leadership skills and love working hand in hand with engineers and product folks to craft relevant, customer-focused solutions together as one team
- Analytical and data-driven to help inform decisions and assess impact but also comfortable making decisions where ambiguity exists
- Driven by technology and the complexities of software product architecture to support in making tradeoff decisions and navigating technical hurdles
- Empathetic, passionate, humble, friendly, and supportive
- Challenged by the work and not the workload
- Willing to ask for help when necessary and unafraid to say, “I don’t know.” Confident to take on complex and challenging problems.
Product Manager - Datacenter and Cloud - Senior Tech Lead
Cisco Systems
06.2015 - 01.2021
- Developed, launched, and provided lifecycle support of CCNA and CCNP certifications exams, products, and training worldwide
- Managed multi-team development and operational delivery of a large portfolio of technical certifications and training
- Defined system of interrelated products and managed team through the full product lifecycle
- Responsible for strategic planning, financial analysis, feature definition and specification, resource scoping and commitments for multiple programs
- Led the program’s life cycle from initial concept creation to launch, and subsequent support of the product
- Established product goals and develop roadmap
- Drove product development efforts, including research, requirements definition, metrics analysis, technical specifications, development, and launch efforts
- Research and identify new opportunities
- Develop new products by evaluating the business and competitive landscape, understanding customer needs and value drivers
- Authored business and product requirements document to ensure clear communication and coordination of requirements to the business, design, and development teams
- Work cross-functionally to manage bottlenecks, provide escalation management, anticipate, and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences
- Measure and analyze existing products for opportunities to innovate and improve, providing additional benefits to customers
- Present confidently to senior management as well as other large audiences
- Work collaboratively with engineering and product management to translate business requirements into technical/functional specifications
- Built project plans, balancing business needs with project risks and resource availability
- Assisted with recruiting, hiring process, and growing the team
- Launched First Cloud Certification for Cisco (2016), CCNA, CCNP
- Successful Data Center JRA metrics and exams (2016) CCNA, CCNP
- Successful Cloud JRA metrics and exams (2016) CCNA, CCNP
- Re-launched new Data Center metrics and exams (2017, 2018) CCNA, CCNP
- Awarded Simmons Women’s Leadership Conference training (April 2017).
NCE / Virtualization Engineer / UCS Product Architect
Cisco Systems
06.2013 - 06.2015
- As a member of Cisco Advanced Services, design, consult, deploy and test new datacenter environments on a per engagement basis
- Work with customers that have different deployment requirements, applications needs and Cisco products
- As part of the Center of Excellence, manage all the customer’s TAC cases providing end-to-end documentation, training and escalation needs for Account Managers
- Key Skills- Cloud Architect, Datacenter Architect, Virtualization lead
- Achieved CCNA Datacenter certification (March 2014) and VCP 5.0 Certification (April 2014)
- Earned “You Inspire” award from BNYM project for UCCE Datacenter deployment
- Awarded Simmons Women’s Leadership Conference training (April 2014)
- Awarded “You Inspire” award from Well Point/Cloudera project for a quick problem resolution and deployment
- Earned “Intense Focus on Customer” award from Bank Of America on 30 TAC cases resolved over 4 months.
Systems Administrator / Network Architect Contact Center
Cisco Systems
Boxborough, MA
07.2011 - 06.2013
- Managed and designed multiple test scenario environments within CBABU
- Created a disaster recovery system that will enable engineers with failed windows systems to be up and running within four hours
- Developed new systems to quickly respond and act on issues for over 1,000 users
- Virtualized legacy systems to cut on power consumption in lab and developed best practices for UCCE product
- Deployed WSUS and SCCM for windows and virus updates to various domains in lab
- Created several large scale UCS test beds to simulate live call center environments with OSPF and MPLS
- Composed detailed Visio’s and technical documentation for troubleshooting lab issues
- Creation of all Management documentation to the CBABU lab environment including system upgrade and migration process for customers to review and approve for execution
- Deployed ASA security appliance for point-to-point customer connections to the lab for demo’s
- Worked closely with TAC in creating, maintaining, and closing out cases
- Received various awards for excellence on completing a team projects earlier than expected.
Application Support Engineer Tier 3
Amazing Charts
N. Kingstown, RI
08.2010 - 07.2011
- Provided detailed help desk and direct contact support for problems and service requests related to hardware, software, network / mainframe connectivity and application support
- Initiate, escalate or resolves problem tickets and / or service requests
- Facilitated closure to problem ticket/ service requests while meeting or exceeding defined service level expectations
- Conducted timely 1st and 2nd level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s)
- Ensured customer satisfaction by responding to Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner
- Recorded problem symptoms and status information in a timely / accurate fashion using the appropriate tools to communicate with and properly utilize 2nd and 3rd level support resources
- Acquired and maintained current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers
- Provided clear, concise, information through written and verbal communications to both customers and Tier 1/software engineers
- Managed Tier 1 and 2 ticket priorities.
Customer Service Technical Representative Tier 3
Cox Communications
West Warwick, RI
02.2006 - 08.2010
- Took Tier 1 and 2 queries and complaints regarding technical issues with advanced Home
- Advised and reported visible trends to the Main controller for issues such as Nodes / Networks down
- Conducted Tier 1-2 technical assessments monthly
- Provided monthly reports for usual trends seen in the technical field/ MTSC.
Education
Master of Science Degree in Corporate and Organizational Communication -
Northeastern University
Associate of Science Degree in Information Technology and Software Engineering -
New England Institute of Technology
Bachelor of Science Degree in Biology -
University of Texas P-A, Edinburg, TX
Associate in Science Degree in Bilingual Studies and Chemistry -
University of Texas P-A, Edinburg, TX
Skills
- SQL Server (2005, 2008, 2017, 2019)
- Windows server features (Active Directory, DNS, WSUS, GPO, IIS)
- Programming Languages (Python, NXOS, HTML, XHTML, JavaScript, Java, SQL, MySQL, Access, C, Oracle, Visual Basic, Net)
- Network monitoring (Nagios, GestioIP)
- Virtualization (Vcenter 41, 5, 51 Deployments, Upgrades, Management)
- Terminal Server, RDS, Application Server, File Server)
- UCCE, CUCCE, NavisSphere, UCS Manager, UCS Central, UCS Director, ASA Manager
- VMware (VCenter 3-51, Infrastructure 2 – 3, Vmotion, Update Manager, Converter [P2V, V2V], Template creation [OVA, OVF] )
- Desktop (custom building of machines)
- UCS (B Series, C Series, M series)
- Nexus (n1kv, n2k, n5k)
- IBM x-series
- EMC, VNX, Clarion
- Catalyst Switches
- ISP
- Cisco Routers (6500, 7200, 2800, 2900, 3700, 3800, 3900, 5400, 5500)
- Switches (Cisco Catalyst Series, HP)
- PBX Switches
- SAN Switches (Cisco MDS 9200, 9500)
- Firewall (Cisco ASA, Juniper NetScreen, Barracuda)
- IP Phones (Cisco 7900)
- HP Servers (ProLiant DL, ProLiant ML, BladeSystem)
- Dell Power Edge Servers
- VMware ( vSwitch, vNic, Distributed switch)
- DNS, WINS, DHCP, HOSTS, TCP/IP (IPv4, IPv6)
- SNMP, SMTP, VPN, FTP, RIP v2, OSPF, BGP, EGRIP
- VLAN (Trunking and Switching), NTP, NAT, PAT, PPPoE
- Cisco IOS, SAN switching, distributed switching, Vyatta
- Product Management
- Product Development
- Integration
- Change Management
- ITIL
- Resource Planning and Recruitment
- Requirement Gathering
- Process Improvements
- Reporting and Metric Development
- Business Analysis
- Quality and Risk Management
- Design and Development
- Agile / Scrum
- Kanban
- Cloud Automation
- Data Center
- Telecommunications
- Compute
- Storage
- Networking / CDN
- Databases
- DevOps
- Big Data and Analytics
- Security
- Applications Development
- AI
- ML
- Startup
- Software PM
- SDLC
- Continuous optimization
- Data-driven PM
- Vendor Management
- Security Access Control
- Network Security
- Digital Product Management
- Product Lifecycle Expertise
- Product Launches
- Business Relationship Management
- Product Roadmaps
- Product Enhancement Strategy
- Customer Research
- Project Management
- Competitive Market Analysis
- Cross-Functional Collaboration
Certification
- CCNA Datacenter
- CCNA Cloud
- VMware Certified Professional 5.0
- HIPPA certified
- ITIL 4.0 Certified
- Product Manager Certified
- Product Leader Certified
- Senior Product Manager Certified
- AWS Fundamentals
- Azure fundamentals
- GCP fundamentals
Languages
- English- Native
- Spanish-Native
- Portuguese- Basic
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Sr Product Manager – Security and Networking teams – AWS, GCP, Pega Cloud
Pega Systems
04.2022 - Current
Sr Product Manager – Deployment team – APP, Web, Hardware and Cloud
Mass General Brigham Digital
04.2021 - 04.2022
Product Manager - Datacenter and Cloud - Senior Tech Lead
Cisco Systems
06.2015 - 01.2021
NCE / Virtualization Engineer / UCS Product Architect
Cisco Systems
06.2013 - 06.2015
Systems Administrator / Network Architect Contact Center
Cisco Systems
07.2011 - 06.2013
Application Support Engineer Tier 3
Amazing Charts
08.2010 - 07.2011
Customer Service Technical Representative Tier 3
Cox Communications
02.2006 - 08.2010
Master of Science Degree in Corporate and Organizational Communication -
Northeastern University
Associate of Science Degree in Information Technology and Software Engineering -
New England Institute of Technology
Bachelor of Science Degree in Biology -
University of Texas P-A, Edinburg, TX
Associate in Science Degree in Bilingual Studies and Chemistry -
University of Texas P-A, Edinburg, TX
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